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Executive - Customer Engagement
Date: Nov 21, 2024
Location:
RJ, IN
Company:
maxlifeins
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Career Opportunities
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Job Code: IJP-Executive Customer Engagement
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Position
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Executive – Customer Engagement
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No. of Positions
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1
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Department
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Operations
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Function
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Field Operations
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Reporting to
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Manager - Customer Engagement
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Band
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5
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Location
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APC - KOTA
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Last date of submission
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Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life Claims processing
- Handling compliance issues.
- Audit Rating
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Measure of Success:
- Service to Delight-NPS-90 & 3 days TAT
- Customer Engagement - 70%
- Surrender Retention - 70%
- NPS-90
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
- Service to Recruitment-100%
- Service to Sales(Agency & Cat)-100%
- Persistency-90%
- Freelook to retain-45%
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Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 2-3 years experience handling front end customer services
- Knowledge of service quality is required
|
|
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
|
|
Career Opportunities
|
|
Job Code: IJP-Executive Customer Engagement
|
|
Position
|
Executive – Customer Engagement
|
No. of Positions
|
1
|
|
Department
|
Operations
|
Function
|
Field Operations
|
|
Reporting to
|
Manager - Customer Engagement
|
Band
|
5
|
|
Location
|
APC - KOTA
|
Last date of submission
|
|
|
Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life Claims processing
- Handling compliance issues.
- Audit Rating
|
Measure of Success:
- Service to Delight-NPS-90 & 3 days TAT
- Customer Engagement - 70%
- Surrender Retention - 70%
- NPS-90
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
- Service to Recruitment-100%
- Service to Sales(Agency & Cat)-100%
- Persistency-90%
- Freelook to retain-45%
|
|
Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 2-3 years experience handling front end customer services
- Knowledge of service quality is required
|
|
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
|
