Assistant Manager - Customer Engagement (Agency)

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Date: Jun 25, 2025

Location: Bangalore, KA, IN

Company: maxlifeins

Job Description
Job Title	Assistant Manager	Location		Branch Name
Department	Operations	Function		Operations - Agency
Reporting to	Senior Manager	Band		5A
Key Responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating			Measure of Success: Service to Delight- 3Days Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2

Job Description
Job Title	Assistant Manager	Location		Branch Name
Department	Operations	Function		Operations - Agency
Reporting to	Senior Manager	Band		5A
Key Responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating			Measure of Success: Service to Delight- 3Days Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2

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