Manager - Training

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Date: Jun 1, 2025

Location: Bangalore, KA, IN

Company: maxlifeins

Job Description

 

Position

Manager – Training

No. Of Position

TBC

Department

Training

Function

Training

Reporting to

Regional Head – Training

Band

4a / 4b
 
KEY RESPONSIBILITIES:

 

Conduct training modules for Agent Advisors and ADMs

  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined in the Agent and ADM learning journey
  • Conducting GID’s and IID’s
  • Conducting PRP and FOD as and when required

 

Conducting training in blended delivery format

·         Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings

·         Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

 

Administrative

·         Manager-trainer to drive adoption of the digital learning platform across all roles

·         Responsible for driving digital assessments amongst Agents and ADMs

·         Responsible for driving self-learning among Agents and ADMs

·         Responsible for calendarizing and effectively planning all training sessions with the OH / OHs

·         Responsible for delivering all training adhering to the training calendar designed

·         Responsible for driving business performance of all learners

·         Responsible to drive attendance to all training sessions

·         Responsible to capture attendance in TMS/ELM within the stipulated time defined

·         Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office

·         Responsible to plan travel for training sessions in various locations as required

 

Look after training logistics

  • Schedule training sessions
  • Ensure wider participation of agents in programs
  • Ensure set-up of SMART Classroom is in place before commencing a session

 

Monitor progress of agents on a continuous basis

  • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development

 

Update training material

  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

 

MEASURE OF SUCCESS:

 

Ø  Participant feedback

Ø  Number of days of training

Ø  Customer survey rating

Ø  Pass percentage of agents

Ø  Digital adoption / adoption of digital learning platform

Ø  Pass percentage of Agents in IRDA exams

Ø  Attendance of Agents and employees in training sessions

Ø  Activating agents month-on-month against the target

Ø  Compliance on IRDA requirements

Ø  Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM

Ø  Reduction in training cost

Ø  Awareness level of agents on competition  

 

 

DESIRED QUALIFICATIONS AND EXPERIENCE

 

a.   Graduate in any discipline

b.  At least  2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

 

 

KNOWLEDGE / SKILLS / ABILITIES

 

Competency

Level

Result Orientation

5

Working With & Through Others

4

Innovation

5

Customer Centricity

4

Technical Expertise

4

Business Acumen

4

Impact & Influence

4

Communication

4

Role Modelling Core Values

4

Strategic Planning & Execution

4

 

·         Learning ability

·         Logical thinking

·         Must be able to motivate agents

·         Should be self motivated, self starter

 

Job Description

 

Position

Manager – Training

No. Of Position

TBC

Department

Training

Function

Training

Reporting to

Regional Head – Training

Band

4a / 4b
 
KEY RESPONSIBILITIES:

 

Conduct training modules for Agent Advisors and ADMs

  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined in the Agent and ADM learning journey
  • Conducting GID’s and IID’s
  • Conducting PRP and FOD as and when required

 

Conducting training in blended delivery format

·         Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings

·         Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

 

Administrative

·         Manager-trainer to drive adoption of the digital learning platform across all roles

·         Responsible for driving digital assessments amongst Agents and ADMs

·         Responsible for driving self-learning among Agents and ADMs

·         Responsible for calendarizing and effectively planning all training sessions with the OH / OHs

·         Responsible for delivering all training adhering to the training calendar designed

·         Responsible for driving business performance of all learners

·         Responsible to drive attendance to all training sessions

·         Responsible to capture attendance in TMS/ELM within the stipulated time defined

·         Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office

·         Responsible to plan travel for training sessions in various locations as required

 

Look after training logistics

  • Schedule training sessions
  • Ensure wider participation of agents in programs
  • Ensure set-up of SMART Classroom is in place before commencing a session

 

Monitor progress of agents on a continuous basis

  • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development

 

Update training material

  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

 

MEASURE OF SUCCESS:

 

Ø  Participant feedback

Ø  Number of days of training

Ø  Customer survey rating

Ø  Pass percentage of agents

Ø  Digital adoption / adoption of digital learning platform

Ø  Pass percentage of Agents in IRDA exams

Ø  Attendance of Agents and employees in training sessions

Ø  Activating agents month-on-month against the target

Ø  Compliance on IRDA requirements

Ø  Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM

Ø  Reduction in training cost

Ø  Awareness level of agents on competition  

 

 

DESIRED QUALIFICATIONS AND EXPERIENCE

 

a.   Graduate in any discipline

b.  At least  2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

 

 

KNOWLEDGE / SKILLS / ABILITIES

 

Competency

Level

Result Orientation

5

Working With & Through Others

4

Innovation

5

Customer Centricity

4

Technical Expertise

4

Business Acumen

4

Impact & Influence

4

Communication

4

Role Modelling Core Values

4

Strategic Planning & Execution

4

 

·         Learning ability

·         Logical thinking

·         Must be able to motivate agents

·         Should be self motivated, self starter