Manager - Training

Key Responsibilities

Conduct training modules for Agent Advisors and ADMs

• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• All other training programs as outlined in the Agent and ADM learning journey
• Conducting GID’s and IID’s
• Conducting PRP and FOD as and when required

Conducting training in blended delivery format

• Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings
• Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative

• Manager-trainer to drive adoption of the digital learning platform across all roles
• Responsible for driving digital assessments amongst Agents and ADMs
• Responsible for driving self-learning among Agents and ADMs
• Responsible for calendaring and effectively planning all training sessions with the OH / OHs
• Responsible for delivering all training adhering to the training calendar designed
• Responsible for driving business performance of all learners
• Responsible to drive attendance to all training sessions
• Responsible to capture attendance in TMS/ELM within the stipulated time defined
• Responsible to coordinate with the OH / OHs in calendaring all training sessions for an office
• Responsible to plan travel for training sessions in various locations as required

Look after training logistics

• Schedule training sessions
• Ensure wider participation of agents in programs
• Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

• Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Monitor Agent development

Update training material

• Review present training material
• Scan environment
• Incorporate feedback from Agents, Customers, SMs, Ps, MPs
• Ensure that the agents get updated and continuous information on MLI products
• Facilitate self- development of agents

Key skills required

• Industry Knowledge: Strong understanding of life insurance products, regulations, and market trends.
• Communication Skills: Ability to explain complex concepts clearly and engage with a diverse audience.
• Presentation Skills: Skilled in creating and delivering effective training sessions and workshops.
• Coaching and Mentoring: Ability to guide and motivate employees, helping them improve their skills and performance.
• Product Knowledge: Deep knowledge of life insurance policies, claims processes, underwriting, and sales techniques.
• Training Development: Experience in designing training materials, modules, and assessments tailored to the audience's needs.
• Adaptability: Ability to adjust training methods and content to fit different learning styles and levels.
• Sales Skills: Familiarity with sales techniques, as training often focuses on improving sales performance within the life insurance space.
• Problem-Solving Skills: Ability to address any performance issues or knowledge gaps in trainees effectively.
• Technology Proficiency: Familiarity with e-learning platforms, learning management systems (LMS), and other training tools.
• Interpersonal Skills: Strong relationship-building skills to connect with trainees and collaborate with other departments.
• Assessment and Feedback: Ability to assess trainee progress and provide constructive feedback for improvement.

Key Responsibilities

Conduct training modules for Agent Advisors and ADMs

• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• All other training programs as outlined in the Agent and ADM learning journey
• Conducting GID’s and IID’s
• Conducting PRP and FOD as and when required

Conducting training in blended delivery format

• Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings
• Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative

• Manager-trainer to drive adoption of the digital learning platform across all roles
• Responsible for driving digital assessments amongst Agents and ADMs
• Responsible for driving self-learning among Agents and ADMs
• Responsible for calendaring and effectively planning all training sessions with the OH / OHs
• Responsible for delivering all training adhering to the training calendar designed
• Responsible for driving business performance of all learners
• Responsible to drive attendance to all training sessions
• Responsible to capture attendance in TMS/ELM within the stipulated time defined
• Responsible to coordinate with the OH / OHs in calendaring all training sessions for an office
• Responsible to plan travel for training sessions in various locations as required

Look after training logistics

• Schedule training sessions
• Ensure wider participation of agents in programs
• Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

• Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Monitor Agent development

Update training material

• Review present training material
• Scan environment
• Incorporate feedback from Agents, Customers, SMs, Ps, MPs
• Ensure that the agents get updated and continuous information on MLI products
• Facilitate self- development of agents

Key skills required

• Industry Knowledge: Strong understanding of life insurance products, regulations, and market trends.
• Communication Skills: Ability to explain complex concepts clearly and engage with a diverse audience.
• Presentation Skills: Skilled in creating and delivering effective training sessions and workshops.
• Coaching and Mentoring: Ability to guide and motivate employees, helping them improve their skills and performance.
• Product Knowledge: Deep knowledge of life insurance policies, claims processes, underwriting, and sales techniques.
• Training Development: Experience in designing training materials, modules, and assessments tailored to the audience's needs.
• Adaptability: Ability to adjust training methods and content to fit different learning styles and levels.
• Sales Skills: Familiarity with sales techniques, as training often focuses on improving sales performance within the life insurance space.
• Problem-Solving Skills: Ability to address any performance issues or knowledge gaps in trainees effectively.
• Technology Proficiency: Familiarity with e-learning platforms, learning management systems (LMS), and other training tools.
• Interpersonal Skills: Strong relationship-building skills to connect with trainees and collaborate with other departments.
• Assessment and Feedback: Ability to assess trainee progress and provide constructive feedback for improvement.