Assistant Manager

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Date: Apr 12, 2024

Location: Chennai, TN, IN

Company: maxlifeins

Career Opportunities

 

Position

 

Assistant Manager

 

Asst Manager- 5A

 

Department

 

Direct Sales Force

 

 

Reporting to

 

BRM

 

 

 

JOB SUMMARY 

 

Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company (called the Book of Relations- BoR).

 

KEY RESPONSIBILITIES

 

Service through relationship management

  • Establishing and strengthening relationship with the allocated customer base.
  • Ensure retention of in his/her allocated ”Book of Relations” (existing customer database).
  • Act as single point of contact for customers for any customer query/complaint.
  • Identify financial goals of customers and providing financial planning assistance.
  • Competition Analysis for giving professional advice to customer
  • Fix  self appointments everyday from the given customer database as per the campaign

 

Sales

  • Focus on cross-sell & up-sell opportunity in allocated customers.
  • Ensure successful completion of licensing as per MLI standards

 

MEASURES OF SUCCESS

 

  • TAT adherence for updating System - CRM Next
  • Successful completion of cross-sell/ up-sell Business Goals month on month
  • Collection of payment/premium from 91-180 days due policies
  • Complaint Resolution /Customer satisfaction
  • Achievement of Retention Targets.
  • > 45 unique customer meetings in a month
  • More than 90% attendance (of total working days)
  • Successfully score >=80% in the Functional Trainings imparted

 

 

DESIRED QUALIFICATIONS AND EXPERIENCE

Assistant Manager - Customer Advisory Team:

1.5 - 2 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.  

Minimum 6 months exposure to Life Insurance

Age Bracket: 25-30 years

Must own a conveyance

 

 

KNOWLEDGE / SKILLS / ABILITIES

  • Process & Result orientation
  • Customer centricity & relationship building
  • Basic Computer Knowledge.
  • Good communication skills- English and regional language

 

Max Life is progressing on the digitization journey of service and sales, which may require candidates to be equipped with Tablets for their work.

Career Opportunities

 

Position

 

Assistant Manager

 

Asst Manager- 5A

 

Department

 

Direct Sales Force

 

 

Reporting to

 

BRM

 

 

 

JOB SUMMARY 

 

Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company (called the Book of Relations- BoR).

 

KEY RESPONSIBILITIES

 

Service through relationship management

  • Establishing and strengthening relationship with the allocated customer base.
  • Ensure retention of in his/her allocated ”Book of Relations” (existing customer database).
  • Act as single point of contact for customers for any customer query/complaint.
  • Identify financial goals of customers and providing financial planning assistance.
  • Competition Analysis for giving professional advice to customer
  • Fix  self appointments everyday from the given customer database as per the campaign

 

Sales

  • Focus on cross-sell & up-sell opportunity in allocated customers.
  • Ensure successful completion of licensing as per MLI standards

 

MEASURES OF SUCCESS

 

  • TAT adherence for updating System - CRM Next
  • Successful completion of cross-sell/ up-sell Business Goals month on month
  • Collection of payment/premium from 91-180 days due policies
  • Complaint Resolution /Customer satisfaction
  • Achievement of Retention Targets.
  • > 45 unique customer meetings in a month
  • More than 90% attendance (of total working days)
  • Successfully score >=80% in the Functional Trainings imparted

 

 

DESIRED QUALIFICATIONS AND EXPERIENCE

Assistant Manager - Customer Advisory Team:

1.5 - 2 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.  

Minimum 6 months exposure to Life Insurance

Age Bracket: 25-30 years

Must own a conveyance

 

 

KNOWLEDGE / SKILLS / ABILITIES

  • Process & Result orientation
  • Customer centricity & relationship building
  • Basic Computer Knowledge.
  • Good communication skills- English and regional language

 

Max Life is progressing on the digitization journey of service and sales, which may require candidates to be equipped with Tablets for their work.