Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs
Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.
Responsible for end-to-end training execution in a blended format for the roles mentioned below:
Top Agents training and value proposition
AP Sales training and value proposition
All expert-led sessions for Agent learning journey
All Max Ace Talk sessions for Agent learning journey
Responsible for product launches
Build own capability and get certified to deliver sessions post being trained by an external vendor consultant
Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs
Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time
Measures of Success
70 % coverage for all training programs for the selected cohort
Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
80% of attendees completing / passing pre and post assessments
Business performance improvement (pre and post 90 days) - – productivity to go up by 10%
60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy
Key competencies/skills required
Functional / Technical skills
Strong domain knowledge in financial market with deep expertise in the Insurance sector
Knowledge of instructional design / Content design and development
Knowledge of content delivery in person and in virtual medium
Possess experience in Program / Project Management
Experience in managing LMS
Ability to understand and communicate concepts quickly and accurately
High attention to detail
Strong English language writing, editing, proofreading and speaking skills
Behavioral skills
Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
Ability to work with and manage multiple stakeholders
Desired qualification and experience:
Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
Bachelor’s degree (B.Com)
Certification in content creation / Instructional Design / related field
Job Description
Position
Chief Manager Specialized Training
Department
Training
Function
Insurance Training
Reporting to
Head of Learning CoE, Head – Specialized Training
Band
Band 4B
Location
TBC
Team size
Direct- NA
KEY RESPONSIBILITIES:
Delivering and executing end-to-end programs in Zones, Region in co-ordination with RML&Ds, ZTHs, Sales Desk and LPCs
Program management of learning programs for OHs like group coaching, conducting webinars, podcasts etc.
Responsible for end-to-end training execution in a blended format for the roles mentioned below:
Top Agents training and value proposition
AP Sales training and value proposition
All expert-led sessions for Agent learning journey
All Max Ace Talk sessions for Agent learning journey
Responsible for product launches
Build own capability and get certified to deliver sessions post being trained by an external vendor consultant
Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs
Provide guidance for content buildout of sessions by industry experts on specialised programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, Agent Coaching & Development, Building a Sustainable Agency and any other programs identified from time to time
Measures of Success
70 % coverage for all training programs for the selected cohort
Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery)
80% of attendees completing / passing pre and post assessments
Business performance improvement (pre and post 90 days) - – productivity to go up by 10%
60% of top ADMs, 70% of Office Heads and 30% of superstar agents to adopt mBuddy
Key competencies/skills required
Functional / Technical skills
Strong domain knowledge in financial market with deep expertise in the Insurance sector
Knowledge of instructional design / Content design and development
Knowledge of content delivery in person and in virtual medium
Possess experience in Program / Project Management
Experience in managing LMS
Ability to understand and communicate concepts quickly and accurately
High attention to detail
Strong English language writing, editing, proofreading and speaking skills
Behavioral skills
Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision
Ability to work with and manage multiple stakeholders
Desired qualification and experience:
Minimum 10+ years of experience in training delivery and program management in the Insurance sector/ Financial Sector
Bachelor’s degree (B.Com)
Certification in content creation / Instructional Design / related field
