Deputy Manager

KEY RESPONSIBILITIES:
 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
 Handling Centralized welcome calling Process.
 Reduction in Discrepancy ratio.
 WIP Management - GO actionable TAT, issuance TAT.
 Vendor Bill Management
 Manage Dashboards & Governance for field ops
 Field operation & HO coordination for field operation fulfillment support.
 Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
 Paid to Applied Business ≥92%
 Ensure 100% welcoming calling on applied new business on time
 Minimize channel discrepancy ratio <5%
 Reduction in Business leakage <5 %
 Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
 Graduate in any discipline.
 5-7 years of experience in New Business.
 Life insurance experience is preferred
KNOWLEDGE & SKILL
 Excellent Inter-personnel skills
 High internal customer centricity
 Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager –Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon

KEY RESPONSIBILITIES:
 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
 Handling Centralized welcome calling Process.
 Reduction in Discrepancy ratio.
 WIP Management - GO actionable TAT, issuance TAT.
 Vendor Bill Management
 Manage Dashboards & Governance for field ops
 Field operation & HO coordination for field operation fulfillment support.
 Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
 Paid to Applied Business ≥92%
 Ensure 100% welcoming calling on applied new business on time
 Minimize channel discrepancy ratio <5%
 Reduction in Business leakage <5 %
 Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
 Graduate in any discipline.
 5-7 years of experience in New Business.
 Life insurance experience is preferred
KNOWLEDGE & SKILL
 Excellent Inter-personnel skills
 High internal customer centricity
 Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager –Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon