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Manager - Customer Engagement
Date: Apr 16, 2024
Location:
Chennai, TN, IN
Company:
maxlifeins
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Career Opportunities
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Job Code: IJP-Manager Customer Engagement Date of Posting: 16-Apr-24
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Position
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Manager – Customer Engagement
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No. of Positions
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1
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Department
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Customer Engagement
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Function
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Customer Engagement
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Reporting to
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Chief. Manager - Customer Engagement
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Band
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4
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Location
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Chennai 2
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Last date of submission
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23-Apr-24
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Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life Claims processing
- Handling compliance issues.
- Audit Rating
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Measure of Success:
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 75%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
- Service to Sales
- Service to Recruitment
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Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 10 years experience handling front end customer services
- Knowledge of service quality is required
- Team handling with more than 8 employees
|
|
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
|
|
Career Opportunities
|
|
Job Code: IJP-Manager Customer Engagement Date of Posting: 16-Apr-24
|
|
Position
|
Manager – Customer Engagement
|
No. of Positions
|
1
|
|
Department
|
Customer Engagement
|
Function
|
Customer Engagement
|
|
Reporting to
|
Chief. Manager - Customer Engagement
|
Band
|
4
|
|
Location
|
Chennai 2
|
Last date of submission
|
23-Apr-24
|
|
Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life Claims processing
- Handling compliance issues.
- Audit Rating
|
Measure of Success:
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 75%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
- Service to Sales
- Service to Recruitment
|
|
Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 10 years experience handling front end customer services
- Knowledge of service quality is required
- Team handling with more than 8 employees
|
|
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
|
