Assistant Manager - Field Operations

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Date: Sep 9, 2024

Location: Coimbatore, TN, IN

Company: maxlifeins

Career Opportunities
Job Code: Date of Posting:
Position	Assistant Manager –Field Operations	No. of Positions	1
Department	DSF	Function	DSF - Operations
Reporting to	Sr. Manager – Field Ops Bangalore	Band	5A
Location	Coimbatore	Last date of submission
Key Responsibilities: Maximize Applied to paid to meet business plan Mapp Hub Hold Cases resolution within TAT Mapp NFTR % Reduction MIS and Reports Follow-up for GO Actionable resolution by FOS Booking & Tracking of Medical reports Customer complaint resolution within TAT Maximize collections in (90-180D) Ensure NC cracking through field ECS Traction ISMS / Welcome Call Dissemination of collections, complaint and met appointment data to the field and follow up.		Measure of Success: Timely & Accurate MIS Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency POS Discrepancy Rate & resolution TAT Timely WIP Movement to timely business processing Complaint Resolution TAT Audit Rating ECS Registration & ECS Rejection
Desired qualifications and experience: Should be a graduate, preferably with a professional qualification. Must have a minimum of 1-3 years experience ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3.
Knowledge and skills required: Experience of managing operations and/or customer service preferably in banking, telecom or MNC service companies. Good communication skills. Strong Customer Focus

Career Opportunities
Job Code: Date of Posting:
Position	Assistant Manager –Field Operations	No. of Positions	1
Department	DSF	Function	DSF - Operations
Reporting to	Sr. Manager – Field Ops Bangalore	Band	5A
Location	Coimbatore	Last date of submission
Key Responsibilities: Maximize Applied to paid to meet business plan Mapp Hub Hold Cases resolution within TAT Mapp NFTR % Reduction MIS and Reports Follow-up for GO Actionable resolution by FOS Booking & Tracking of Medical reports Customer complaint resolution within TAT Maximize collections in (90-180D) Ensure NC cracking through field ECS Traction ISMS / Welcome Call Dissemination of collections, complaint and met appointment data to the field and follow up.		Measure of Success: Timely & Accurate MIS Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency POS Discrepancy Rate & resolution TAT Timely WIP Movement to timely business processing Complaint Resolution TAT Audit Rating ECS Registration & ECS Rejection
Desired qualifications and experience: Should be a graduate, preferably with a professional qualification. Must have a minimum of 1-3 years experience ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3M3.
Knowledge and skills required: Experience of managing operations and/or customer service preferably in banking, telecom or MNC service companies. Good communication skills. Strong Customer Focus

Apply now »