Career Opportunities

Position

Assistant Vice President – Transformation, Risk & Compliance

No. of Positions

1

Department

Operations

Function

Customer & Retention

Reporting to

VP –  Operations (Renewals)

Band

3

Location

Gurgaon – HO

Last date of submission

KEY RESPONSIBILITIES

• Renewal Premium Collection for Persistency improvement through payment.
• Developing & deploying strategy for persistency & renewal premium collection
• Developing & deploying technology for enhance of persistency & renewal premium
  • Analyzing the data to interpret meaningful conclusions to help suggest the next course of action;
  • Creation and deployment of need based customer/distribution communication
  • Liaison with Finance/Ops/Compliance to seek/provide necessary support;
  • Ensure necessary trainings to the teams to drive the process  
• Ensure adherence to documented processes, procedures and controls 
• Timely processes walk through to be conducted to establish process gaps if any and take necessary steps
• Assessment of Risk & Mitigation plan.
• Audit and compliance management for the function

• Developing & deploying strategy to increase NEFT penetration & launch of market relevant payment paltforms.

• Deploying need based customer/distribution communication;
• Availability of online options to customer for NEFT registration;
• Ensuring compliance to the applicable regulation;
• Ensuring regular review and governance mechanism with key stakeholders.

 Measure of Success:

Driving Renewal Transformation

Key owner of all end to end projects – including Applications like Ingenium, MMMA, CCMS, Dolphin, M-Pro

Manage Prioritization

Key competencies/skills required

• Result-oriented
• Ability to handle pressure and meet deadline
• Attention to detail & Process Oriented
• Good command on Excel/PPT
• Ability to analyze complex data
• Good interpersonal skills and ability to work in cross functional environment

DESIRED QUALIFICATIONS & EXPERIENCE

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 15 years’ of overall experience. Relevant experience of handling digital projects handling
• Knowledge of Life Insurance products are preferred.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

KNOWLEDGE / SKILLS / ABILITIES

• Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies
• Strong understanding of financial services ecosystem and payments is must

• Customer centricity & Servicing attitude

• Exposure to quality tools and processes
• Good communication skills & Strong Customer Focus

Career Opportunities

Position

Assistant Vice President – Transformation, Risk & Compliance

No. of Positions

1

Department

Operations

Function

Customer & Retention

Reporting to

VP –  Operations (Renewals)

Band

3

Location

Gurgaon – HO

Last date of submission

KEY RESPONSIBILITIES

• Renewal Premium Collection for Persistency improvement through payment.
• Developing & deploying strategy for persistency & renewal premium collection
• Developing & deploying technology for enhance of persistency & renewal premium
  • Analyzing the data to interpret meaningful conclusions to help suggest the next course of action;
  • Creation and deployment of need based customer/distribution communication
  • Liaison with Finance/Ops/Compliance to seek/provide necessary support;
  • Ensure necessary trainings to the teams to drive the process  
• Ensure adherence to documented processes, procedures and controls 
• Timely processes walk through to be conducted to establish process gaps if any and take necessary steps
• Assessment of Risk & Mitigation plan.
• Audit and compliance management for the function

• Developing & deploying strategy to increase NEFT penetration & launch of market relevant payment paltforms.

• Deploying need based customer/distribution communication;
• Availability of online options to customer for NEFT registration;
• Ensuring compliance to the applicable regulation;
• Ensuring regular review and governance mechanism with key stakeholders.

 Measure of Success:

Driving Renewal Transformation

Key owner of all end to end projects – including Applications like Ingenium, MMMA, CCMS, Dolphin, M-Pro

Manage Prioritization

Key competencies/skills required

• Result-oriented
• Ability to handle pressure and meet deadline
• Attention to detail & Process Oriented
• Good command on Excel/PPT
• Ability to analyze complex data
• Good interpersonal skills and ability to work in cross functional environment

DESIRED QUALIFICATIONS & EXPERIENCE

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 15 years’ of overall experience. Relevant experience of handling digital projects handling
• Knowledge of Life Insurance products are preferred.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

KNOWLEDGE / SKILLS / ABILITIES

• Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies
• Strong understanding of financial services ecosystem and payments is must

• Customer centricity & Servicing attitude

• Exposure to quality tools and processes
• Good communication skills & Strong Customer Focus