Career Opportunities

Position

Assistant Manager– Renewals

No. of Positions

1

Department

Operations

Function

Customer & Retention

Reporting to

Sr. Manager –  Operations (Renewals)

Band

5A

Location

Gurgaon – HO

Last date of submission

KEY RESPONSIBILITIES

• Managing the Grievances of Renewals
• Managing the ECS Management generic email ID and escalations management
• Liaison with the cross functions to find the RCA
• Analyzing the data to interpret meaningful conclusions to help suggest the next course of action to curtail grievances
• Ensure adherence to documented processes, procedures and controls 

 Measure of Success:

Clear reduction in the grievance

Valuable Insights to fix the issues and tracking of solve.

100% RCA within the stipulated timeline

100% email responses within the TAT

Key competencies/skills required

• Solution Oriented
• Ability to handle pressure and meet deadline
• Attention to detail & Process Oriented
• Good command on Excel/PPT
• Ability to analyze complex data
• Good interpersonal skills and ability to work in cross functional environment

DESIRED QUALIFICATIONS & EXPERIENCE

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 5 years’ experience in managing the auto debits and grievances.
• Knowledge of Life Insurance is preferred.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

KNOWLEDGE / SKILLS / ABILITIES

• Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies
• Detailed to attention
• Solution centricity
• Strong understanding of financial services ecosystem and payments is must

• Customer centricity & Servicing attitude

• Good communication skills & Strong Customer Focus

Career Opportunities

Position

Assistant Manager– Renewals

No. of Positions

1

Department

Operations

Function

Customer & Retention

Reporting to

Sr. Manager –  Operations (Renewals)

Band

5A

Location

Gurgaon – HO

Last date of submission

KEY RESPONSIBILITIES

• Managing the Grievances of Renewals
• Managing the ECS Management generic email ID and escalations management
• Liaison with the cross functions to find the RCA
• Analyzing the data to interpret meaningful conclusions to help suggest the next course of action to curtail grievances
• Ensure adherence to documented processes, procedures and controls 

 Measure of Success:

Clear reduction in the grievance

Valuable Insights to fix the issues and tracking of solve.

100% RCA within the stipulated timeline

100% email responses within the TAT

Key competencies/skills required

• Solution Oriented
• Ability to handle pressure and meet deadline
• Attention to detail & Process Oriented
• Good command on Excel/PPT
• Ability to analyze complex data
• Good interpersonal skills and ability to work in cross functional environment

DESIRED QUALIFICATIONS & EXPERIENCE

• Should be a graduate, preferably with a professional qualification.
• Must have a minimum of 5 years’ experience in managing the auto debits and grievances.
• Knowledge of Life Insurance is preferred.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

KNOWLEDGE / SKILLS / ABILITIES

• Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies
• Detailed to attention
• Solution centricity
• Strong understanding of financial services ecosystem and payments is must

• Customer centricity & Servicing attitude

• Good communication skills & Strong Customer Focus