The incumbent will be responsible for defining and designing policies and process for enhancing persistency.
Design and roll out of PMS changes needed in distribution. Perform qualitative & quantitative analysis to firm up strategy for driving outcomes.
Expectations include assisting in developing, maintaining & improving programs MIS, processes & procedures. Driving change behavior to successfully implement the changes.
Need strong project management skills – have a well-organized & structured approach with ability to achieve tight timelines & prioritize effectively.
Responsible for creating a framework for improving the quality of sales through onboarding controls.
Assigned person role would need to work with key stakeholders (SVP & VP) of Bank for driving various projects.
This job has a single point accountability for Centralized Project management with Banks, Automation and simplification of Processes in Bank, Audit & Regulatory data management, MIS and regular updates to Banks.
The key responsibility for incumbent would be to drive Initiatives to meet the business key performance indicators along with Bank, cross functional teams and Bank central team.
The profile also includes Data management, reporting for business and audit/regulatory requirements involving simplification and automation of processes.
Key Actionable
Create strategy for each segment of the portfolio based on risk model to drive collection efficiency & drive initiatives in line with laid strategies to empower various interdepartmental teams life FCT, call center, distribution spocs, CET & other relevant teams.
Monitor portfolio to study pattern based on portfolio triggers & identify early warning signals to take corrective actions.
Bring industry benchmarked insights & market intel to understand and implement best practices.
Develop strategic presentations for leadership.
Create a strong framework for driving onboarding controls and ensure quality of sale.
Work with business teams and external vendors to bring new ideas and create strategies for renewal collections.
Collaborate with various stake holders to ensure timely delivery & completion of initiatives.
Develop/onboard technology to drive renewal & persistency through market leading technology.
Manage people
Develop team members to perform effectively and efficiently
Ensure coaching, role rotation and training interventions to help team for new assignments
Driving Employee engagement and implement strategic initiatives to achieve high ESAT scores (90%+)
Measures of Success
Project Management – Achievement of desired project outcomes within agreed timelines, monitoring and automation of process/project implemented, cross functional integration
Regular governance/engagement with segment head (Axis) and distribution segment head
Automation and availability of all business-related reports/MIS/Dashboard/Scorecard for the Channel/Segment driving all business parameters
Driving Operational efficiencies with Bank and distribution team to achieve OPS KPI’s
Achieve Renewal/persistency targets
Persistency – 88%+
RI – 100% of target
Audit Rating of 2 or less, No repeat observation
Talent retention and Employee Engagement
Desired qualification and experience
Graduate / Post Graduate qualification.
Must have a minimum of 12-15+ years of experience. Preferably in renewal & retention.
Sound Knowledge of Bancassurance or Banking Operations Model.
Job Description
Position
AVP – Distribution Management & Transformation
Incumbent
NA
Department
Customer Retention team (CRT)
Function
Operations
Reporting to
VP - CRT
Band
3A
Location
HO - Gurgaon
Team size (D/I)
5-7 FTE + NFTE’s
JOB SUMMARY
The incumbent will be responsible for defining and designing policies and process for enhancing persistency.
Design and roll out of PMS changes needed in distribution. Perform qualitative & quantitative analysis to firm up strategy for driving outcomes.
Expectations include assisting in developing, maintaining & improving programs MIS, processes & procedures. Driving change behavior to successfully implement the changes.
Need strong project management skills – have a well-organized & structured approach with ability to achieve tight timelines & prioritize effectively.
Responsible for creating a framework for improving the quality of sales through onboarding controls.
Assigned person role would need to work with key stakeholders (SVP & VP) of Bank for driving various projects.
This job has a single point accountability for Centralized Project management with Banks, Automation and simplification of Processes in Bank, Audit & Regulatory data management, MIS and regular updates to Banks.
The key responsibility for incumbent would be to drive Initiatives to meet the business key performance indicators along with Bank, cross functional teams and Bank central team.
The profile also includes Data management, reporting for business and audit/regulatory requirements involving simplification and automation of processes.
Key Actionable
Create strategy for each segment of the portfolio based on risk model to drive collection efficiency & drive initiatives in line with laid strategies to empower various interdepartmental teams life FCT, call center, distribution spocs, CET & other relevant teams.
Monitor portfolio to study pattern based on portfolio triggers & identify early warning signals to take corrective actions.
Bring industry benchmarked insights & market intel to understand and implement best practices.
Develop strategic presentations for leadership.
Create a strong framework for driving onboarding controls and ensure quality of sale.
Work with business teams and external vendors to bring new ideas and create strategies for renewal collections.
Collaborate with various stake holders to ensure timely delivery & completion of initiatives.
Develop/onboard technology to drive renewal & persistency through market leading technology.
Manage people
Develop team members to perform effectively and efficiently
Ensure coaching, role rotation and training interventions to help team for new assignments
Driving Employee engagement and implement strategic initiatives to achieve high ESAT scores (90%+)
Measures of Success
Project Management – Achievement of desired project outcomes within agreed timelines, monitoring and automation of process/project implemented, cross functional integration
Regular governance/engagement with segment head (Axis) and distribution segment head
Automation and availability of all business-related reports/MIS/Dashboard/Scorecard for the Channel/Segment driving all business parameters
Driving Operational efficiencies with Bank and distribution team to achieve OPS KPI’s
Achieve Renewal/persistency targets
Persistency – 88%+
RI – 100% of target
Audit Rating of 2 or less, No repeat observation
Talent retention and Employee Engagement
Desired qualification and experience
Graduate / Post Graduate qualification.
Must have a minimum of 12-15+ years of experience. Preferably in renewal & retention.
Sound Knowledge of Bancassurance or Banking Operations Model.
