Chief Manager - Human Resources

Date: Jul 11, 2025

Location: Gurugram, HR, IN

Company: maxlifeins

Job Description

Job Title

Chief Manager – Human Resources

Location

Gurugram

Department

Human Resources

Function

Agency

Reporting to

CVP -  HR

Band

4B

Function Summary

The HR is responsible for managing the zone for the entire channel(s) allocated to the incumbent. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high performance and positive work culture.

Job Summary

The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels. 

 
KEY RESPONSIBILITIES: -
Recruitments and Selection:
  • Responsible for recruitment and selection of frontline sales people.
  • Identifying low cost hiring sources
  • Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
  • Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

  • Responsible for smooth on-boarding of new hires
  • Ensuring timely generation of Emp Codes
  • Ensuring timely generation of appointment letters
  • Coordination and ensuring attendance for HR Induction and orientation program.

HR Operations:

  • Ensuring proper and complete documentation post selection of candidates.
  • Collection of all reqd pre-joining documents.
  • Collection of Joining kit/post joining documents from the candidates.
  • Ensuring timely dispatch of Joining KITs to HO.
  • Leave and Attendance management for new joinees

HRIS:

  • Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
  • Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

  • As HR SPOC, responsible for managing employee related queries and their resolution.
  • Ensuring proactive employee communication on process and policies.
  • Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
  • Track employee escalations and take proactive steps to control escalations.

Exit Management:

  • Keeping track of all exits happening within the zone
  • Conducting exit interviews of Front line sales employees and doing attrition analysis.
  • Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing:

  • Managing vendor payment and liasioning with HO for the same.
  • Manage IJP roll out and closure on system, send regret and congratulatory mails.
  • Drive sourcing through Employee referrals and Portals

 

Engagement:

  • Connect up with top & bottom FOS
  • Pulse/ Kenexa/ Bottoms Up  calls with FOS

.

CARS Management:

  • Salary Issues
  • Incentive
  • CMOB etc
  •  

.

 

Key skills required

  • Strong Communication and Relationship Management skills
  • Ability to influence and align
  • High Process Orientation
  • Strong Analytical skill
  • Strong business understanding
         

Desired Qualifications

  • MBA /Post Graduate in HR from premier institute is preferred
  • 12 to 15 years of experience in handling Business HR process and a team.
  • Excellent Interpersonal and  communication skill,  Ability to work in tight deadlines

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

 

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

 

 

 

 

Job Description

Job Title

Chief Manager – Human Resources

Location

Gurugram

Department

Human Resources

Function

Agency

Reporting to

CVP -  HR

Band

4B

Function Summary

The HR is responsible for managing the zone for the entire channel(s) allocated to the incumbent. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high performance and positive work culture.

Job Summary

The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels. 

 
KEY RESPONSIBILITIES: -
Recruitments and Selection:
  • Responsible for recruitment and selection of frontline sales people.
  • Identifying low cost hiring sources
  • Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.
  • Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

  • Responsible for smooth on-boarding of new hires
  • Ensuring timely generation of Emp Codes
  • Ensuring timely generation of appointment letters
  • Coordination and ensuring attendance for HR Induction and orientation program.

HR Operations:

  • Ensuring proper and complete documentation post selection of candidates.
  • Collection of all reqd pre-joining documents.
  • Collection of Joining kit/post joining documents from the candidates.
  • Ensuring timely dispatch of Joining KITs to HO.
  • Leave and Attendance management for new joinees

HRIS:

  • Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
  • Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

  • As HR SPOC, responsible for managing employee related queries and their resolution.
  • Ensuring proactive employee communication on process and policies.
  • Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
  • Track employee escalations and take proactive steps to control escalations.

Exit Management:

  • Keeping track of all exits happening within the zone
  • Conducting exit interviews of Front line sales employees and doing attrition analysis.
  • Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing:

  • Managing vendor payment and liasioning with HO for the same.
  • Manage IJP roll out and closure on system, send regret and congratulatory mails.
  • Drive sourcing through Employee referrals and Portals

 

Engagement:

  • Connect up with top & bottom FOS
  • Pulse/ Kenexa/ Bottoms Up  calls with FOS

.

CARS Management:

  • Salary Issues
  • Incentive
  • CMOB etc
  •  

.

 

Key skills required

  • Strong Communication and Relationship Management skills
  • Ability to influence and align
  • High Process Orientation
  • Strong Analytical skill
  • Strong business understanding
         

Desired Qualifications

  • MBA /Post Graduate in HR from premier institute is preferred
  • 12 to 15 years of experience in handling Business HR process and a team.
  • Excellent Interpersonal and  communication skill,  Ability to work in tight deadlines

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

 

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply