Chief Manager - UI / UX Design

Department: User Experience & Research
Level: 4B
Experience Required: 12+ years
Location: Gurugram, Haranya
Type: Full-time

About Axis Max Life UX & Research Team
Join our dynamic team where creativity meets innovation! We are a forward-thinking company dedicated to delivering exceptional digital experiences. Our collaborative environment fosters growth, creativity, and the pursuit of excellence.

Role Overview
We are looking for a seasoned and visionary UI/UX Design Leader who will own and drive the design strategy across critical digital initiatives. This role demands a high degree of design leadership, people management, effective storytelling along with hands-on execution capability.

Key Responsibilities

UX Strategy & Product Design Leadership

• Own the end-to-end UX lifecycle for products within your assigned track.
• Apply user-centered design principles to inform design decisions.
• Develop artifacts including personas, journey maps, IA, wireframes, and storyboards.
• Conduct heuristic evaluations, expert reviews and recommend improvements.
• Plan and execute qualitative research independently (interviews, contextual inquiries, etc.).
• Analyze user behaviors and competitive UX benchmarks to inform design.
• Translate findings into actionable insights that improve product usability and desirability.

Cross-Functional Collaboration

• Work with product managers, business stakeholders, engineers, and vendors to align on goals and design solutions.
• Ensure that designs are technically feasible, meet business requirements, and exceed user expectations.

Design Operations Management

• Create and maintain user flows, user journeys, IA, wireframes, prototypes
• Manage UX/UI effort estimations and delivery timelines.
• Contribute to and evolve the design system and UI standards.

Project & People Management

• Oversee design operations, ensuring efficient workflows and high-quality deliverables.
• Manage design project timelines, priorities, and quality of deliverables.
• Supervise and mentor Senior Designers and junior team members.
• Guide team members on applying research-driven design decisions.

Required Skills & Qualifications

• UX Principles: Strong understanding of UX design principles, research methodologies and design thinking framework
• Storytelling: Ability to convey ideas and concepts through compelling storytelling.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Creative problem-solving skills with a strong analytical mindset.
• Experience: 12+ years of hands-on experience in UI/UX design, with at least 4 years in a managerial/leadership role.
• Design: Figma, Adobe Suite
• Collaboration: Miro, Whiteboarding tools
• Project Management: JIRA, Confluence

Preferred

• Experience in insurance, fintech, or BFSI domains is a plus.
• Exposure to accessibility standards, responsive design, and scalable design systems.
• Strong analytical mindset to turn research into structured problem-solving.
• Portfolio: An online portfolio showcasing product design work, analytical decision-making, design operations and strategic thinking.

Why Join Us

• Innovative Environment: Be part of a growing UX practice that values creativity and innovation
• Collaborative Culture : A supportive and collaborative environment where you work with passionate professionals
• Growth Opportunities: Opportunities for professional development - shape design culture, coach talent, and influence the broader customer experience strategy.

If you are a visionary UI/UX Designer with a passion for creating exceptional digital experiences, we would love to hear from you!

Apply Now and be a part of our exciting journey!