Deputy Manager - Medical Underwriting

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Date: Oct 28, 2024

Location: Gurugram, HR, IN

Company: maxlifeins

About Max Life Insurance:

 

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

 

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

 

For more information, please visit the Company's website at www.maxlifeinsurance.com

 

We Stand for:

 

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.


"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

Job Description

Position

Deputy Manager

Incumbent

 

Department

Medical Underwriting

Function

Med Net Team

Reporting to

Sachin Sharma

Band

  

Location

90A Gurgaon

Team size (D/I)

3 Vendors.

 JOB SUMMARY

  • Responsible for Management data presentations & preparations, data analysis with RCA at short notice and able to handle conflicting situations.
  • Develop effective and sustainable Management Information System (MIS) with less human dependency.
  • Identifying internal customer preferences / business needs and work towards meeting/ exceeding satisfaction levels.
  • Should be able to handle the Billing process with the between vendor & finance.
  • Should be proficient in handling the Partner/TPA’s.

KEY RESPONSIBILITIES

·         Managing Medical Network management end to end.

 

  • WIP Management
  • Creation of SOP’s / Process Note
  • Calls /Trainings for TPA’s as per the customer feedbacks
  • Closely work with Customer service to handle CEO/ CXO escalations
  • End to end traction of NPS- Net Promoter Score (Traction & Detractor Calling)
  • Maintain tracker for Audit purpose.
    • Past TPA management experience.
  • New TPA on boarding.

 

KEY COMPETENCIES/SKILLS REQUIRED

 

·         External stakeholder management.

        Coordination skills.

·         Process knowledge (Underwriting).

 

    

 

DESIRED QUALIFICATION AND EXPERIENCE

Graduate, preferably MBA , hands on excel , word document , PPT and with experience of +5 years.