Help in building a world class digital capability for Group Operations by contributing in digital transformation agenda
Responsible for driving process and system changes including POC (proof of concept) to test out any new ideas
Responsible for holding the tech agenda of the department encompassing Group Asia, In-House Tools, new tools evaluation and system changes
The incumbent shall also collaborate with Banks/Partners/Sales/products to solve business problems in way that it is beneficial for both and with internal stakeholders to get the deliveries done as quickly as possible
Responsible for building all future journeys viz : New Platforms, Issuance, Servicing, Underwriting, Enhancements on Policy Processing systems
Able to Translate business needs into comprehensive requirement specifications, considering cultural nuances and regional variations to facilitate seamless implementation.
Ensure our systems are compliant to all Regulatory Provisions to ensure NIL outages
Responsible for coaching and mentoring Managers and cross-functional stakeholders to align objectives and critical success factors and ensuring that they are delivered on agreed timelines and cost
Responsible for reviewing project milestones, risks, deliverables and provide valid inputs to business partner, consultants and challenge them with conviction, wherever applicable
Responsible for early identification of risks of any program and escalate it to leadership team to resolve it quickly
Key Behavioral Traits and Skills
Ability to Collaborate with cross-functional teams to identify operational bottlenecks and develop effective solutions tailored to the unique requirements
Project Management: Lead and coordinate the execution of projects, from initiation through to delivery, ensuring adherence to timelines, budgets, and quality standards.
Effectively manage project resources, stakeholder expectations, and project risks, proactively addressing issues to drive successful project outcomes.
Testing and QA: Develop and execute robust testing strategies for projects and system enhancements, focusing on functionality, usability, and performance
Business Requirement Writing: Gather and document detailed business requirements from stakeholders across, ensuring clarity, accuracy, and alignment with organizational objectives.
Graduate/Post Graduate with strong Insurance Background. An MBA would be an added advantage.
~ 5-6 years of experience either in IT, Business consulting, Insurance or BFSI industry
Should have basic understanding of latest digital technologies/platforms.
Familiarity and Experience in Group Asia is preferred
Strong proficiency in business requirement gathering, documentation, and analysis.
Demonstrated expertise in project management methodologies, tools, and techniques.
Familiarity and Experience in software testing, including test planning, execution, and defect management.
Excellent communication skills with ability to collaborate effectively across complex eco-system of diverse stakeholders
Self-driven and result oriented Individual
Analytical mindset with a keen attention to detail and problem-solving abilities.
Job Description
Position
Deputy Manager– Operations (Group Operations)
Function
Group Operations
Department
Underwriting & Claims - Group Operations
Band
5B
Reporting to
Sr. Manager – Operations (Group Operations)
Location
Gurugram – 90C
KEY RESPONSIBILITIES
Help in building a world class digital capability for Group Operations by contributing in digital transformation agenda
Responsible for driving process and system changes including POC (proof of concept) to test out any new ideas
Responsible for holding the tech agenda of the department encompassing Group Asia, In-House Tools, new tools evaluation and system changes
The incumbent shall also collaborate with Banks/Partners/Sales/products to solve business problems in way that it is beneficial for both and with internal stakeholders to get the deliveries done as quickly as possible
Responsible for building all future journeys viz : New Platforms, Issuance, Servicing, Underwriting, Enhancements on Policy Processing systems
Able to Translate business needs into comprehensive requirement specifications, considering cultural nuances and regional variations to facilitate seamless implementation.
Ensure our systems are compliant to all Regulatory Provisions to ensure NIL outages
Responsible for coaching and mentoring Managers and cross-functional stakeholders to align objectives and critical success factors and ensuring that they are delivered on agreed timelines and cost
Responsible for reviewing project milestones, risks, deliverables and provide valid inputs to business partner, consultants and challenge them with conviction, wherever applicable
Responsible for early identification of risks of any program and escalate it to leadership team to resolve it quickly
Key Behavioral Traits and Skills
Ability to Collaborate with cross-functional teams to identify operational bottlenecks and develop effective solutions tailored to the unique requirements
Project Management: Lead and coordinate the execution of projects, from initiation through to delivery, ensuring adherence to timelines, budgets, and quality standards.
Effectively manage project resources, stakeholder expectations, and project risks, proactively addressing issues to drive successful project outcomes.
Testing and QA: Develop and execute robust testing strategies for projects and system enhancements, focusing on functionality, usability, and performance
Business Requirement Writing: Gather and document detailed business requirements from stakeholders across, ensuring clarity, accuracy, and alignment with organizational objectives.
