''Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. In the financial year 2016, Max Life recorded Gross Written Premium of Rs. 9,216 crore with sum assured of Rs. 2,71,633 crore and Asset Under Management of Rs. 35,824 crore as on 31st March 2016."
Job Summary:
Key Responsibilities/ Key Deliverables:
Manage Surrender Retention : End to end management of surrenders & retentions along with team & supervisor.
Manage Overall Surrender Retention Communication & MIS: Need to ensure all communication pertaining to Surrender Retention should be adhere as per agreed SLA’s. All daily, weekly and monthly dashboards. Liasing with IT for automation of SR MIS & Reports
Compliance & Audit : Ensure regular audits and compliance check on processes prepared and followed
Data Analysis: Support with relevant MIS/ Data/ Dashboards across Channels on Key metrics. Ensure functional dashboards- daily, weekly and monthly . Support channels with relevant, customized, data & MIS – SLA adherence, mandate registration, Transaction status etc
Improve Retention: Effectively partner in Surrender projects to meet Surrender targets across all channels and durations Engage with key stakeholders including Channel Heads/ MNYL Distribution Heads / MLI Field (ZRM’s & ZO) etc.
Business partner Management: Effectively manage business partner to achieve the retention MOS.
Measures of Success:
Automation of Surrender Retention.
Surrender Retention process measures and TATs to be met and exceeded
Zero Complaints process
Retention Enhancement & Reduce Surrender
Customer Retention & Collection
Audit Report
Job Specifications:
Educational Background: Should be a graduate, preferably with a professional qualification.
Work Experience:
Must have a minimum of 5 years experience with over 2
years in a supervisory role
Experience in Insurance /Financial Services / Telecom industry
Eligibility:
Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
Candidates who have a performance rating of G3M3 & have completed 18 months in the current role
FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge & Skill Matrix:
Result-oriented
Ability to handle pressure and meet deadlines
Attention to detail & Process Oriented
Good Communication & Presentation skill
Good MS-Office skill
Relationship building/management skill
Should be able to work in a cross functional team as well as with field
Additional Information (Optional):
Key Relationships
Nature of the Role
Presence
Commercial Aspect
Cross Functional Skills
Job Description
Job Code:
Position
Deputy Manager - Renewals
Reporting To
Chief Manager – Renewals
Department
Operations
Function
Operations - Renewals
Location
Gurgaon
Band
5B
About Max Life Insurance:
''Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. In the financial year 2016, Max Life recorded Gross Written Premium of Rs. 9,216 crore with sum assured of Rs. 2,71,633 crore and Asset Under Management of Rs. 35,824 crore as on 31st March 2016."
Job Summary:
Key Responsibilities/ Key Deliverables:
Manage Surrender Retention : End to end management of surrenders & retentions along with team & supervisor.
Manage Overall Surrender Retention Communication & MIS: Need to ensure all communication pertaining to Surrender Retention should be adhere as per agreed SLA’s. All daily, weekly and monthly dashboards. Liasing with IT for automation of SR MIS & Reports
Compliance & Audit : Ensure regular audits and compliance check on processes prepared and followed
Data Analysis: Support with relevant MIS/ Data/ Dashboards across Channels on Key metrics. Ensure functional dashboards- daily, weekly and monthly . Support channels with relevant, customized, data & MIS – SLA adherence, mandate registration, Transaction status etc
Improve Retention: Effectively partner in Surrender projects to meet Surrender targets across all channels and durations Engage with key stakeholders including Channel Heads/ MNYL Distribution Heads / MLI Field (ZRM’s & ZO) etc.
Business partner Management: Effectively manage business partner to achieve the retention MOS.
Measures of Success:
Automation of Surrender Retention.
Surrender Retention process measures and TATs to be met and exceeded
Zero Complaints process
Retention Enhancement & Reduce Surrender
Customer Retention & Collection
Audit Report
Job Specifications:
Educational Background: Should be a graduate, preferably with a professional qualification.
Work Experience:
Must have a minimum of 5 years experience with over 2
years in a supervisory role
Experience in Insurance /Financial Services / Telecom industry
Eligibility:
Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
Candidates who have a performance rating of G3M3 & have completed 18 months in the current role
FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge & Skill Matrix:
Result-oriented
Ability to handle pressure and meet deadlines
Attention to detail & Process Oriented
Good Communication & Presentation skill
Good MS-Office skill
Relationship building/management skill
Should be able to work in a cross functional team as well as with field
