Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.
"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."
Job Description
Position
Deputy Manager – Strategy, Portfolio and Compliance team (SP&C)
Incumbent
Department
COO Office
Function
Strategy, Portfolio & Compliance
Reporting to
CM - COO office
Band
5a/5b
Location
Gurgaon HO
Team size (Direct/Indirect)
N/A
Job Summary
SP&C empowers the Operations, Technology and Digital teams within Max Life. This team manages the planning, budgeting and Project management in the organization. To run efficient and profitable operations, it is imperative to plan effectively for all large projects as well as unit level transactions.
We are seeking a highly skilled and experienced Program Manager with strong business knowledge of the insurance industry to join the COO office. The person will be responsible to manage an enterprise-level initiative focused listening pillar to enhance organizational insights and decision-making. This initiative serves as a dedicated channel for branch employees to voice their concerns.
KEY RESPONSIBILITIES
Branch connect
Coordinate with leaders for scheduling the branch office visits.
Liaise with designated branch SPOCs to ensure seamless execution of leadership visits.
Engage with the designated SPOC for the compiled list of queries raised during the leadership connect
Tracking of issues
Analyze issues and assign to the respective department for resolution
Connect with the query raiser to understand it whenever deemed necessary
Review and Closure of issue responses with field employees
Assess the responses received from functional departments
Validate the resolutions and ensure the responses are appropriate for communication back to field employees for issue closure.
Dashboards
Weekly dashboards for leaders and functional SPOCs, providing updates on status of issues and important insights
Monthly communications to the field sharing updates on the resolved issues
Monthly review with COO/Leaders
Prepare presentations and other necessary materials for review meetings as needed.
Identifying and implementing structural solves
Analyze issues reported by branch employees to identify those requiring structural solves
Track the implementation progress of structural solves and gather feedback post-implementation to ensure effectiveness.
Project Management
Project management for any Ad-hoc Business driven projects being governed by the COO office
General expectations w.r.t the role
Periodical communication and engagement with stakeholders on the status updates
MEASURES OF SUCCESS
Scheduling and executing regular connects with identified branches
Monthly review with COO/Leaders by preparing presentation on overall status update
Ensure timely resolution of issues and confirm branch concurrence and satisfaction with the provided solutions
Measurable impact on employee satisfaction
KEY COMPETENCIES/SKILLS
Strong understanding of insurance operations and business
Strong communication and stakeholder management skills
Should be proficient in Excel and Powerpoint
Proven ability to manage multiple complex programs and initiatives simultaneously.
Excellent leadership, organizational, and problem-solving skills
Ability to adapt to a dynamic and fast-paced work environment
Proficiency in project management tools such as JIRA
Required Qualification & Experience
B.E/B.Tech/Graduate/ Post Graduate from reputed college
5+ years of experience with business knowledge of the insurance industry
