Executive - Customer Service

Career Opportunities

Position

Executive – Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurugram 90C

Key Responsibilities:

• He/she should have experience of email handling.
• Ensure adherence to documented processes, procedures and controls 
• Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to address the team issues and resolved
• Publish MIS
• WIP management
• Track daily activity.
• Maintain the DNPS score and accuracy. 

Measure of Success:

• Customer satisfaction scores
• Agent satisfaction scores
• TAT of Customer/Agent query resolution as per defined SLA
• 100% compliance to standards.

Desired qualifications and experience:

• Graduate with 2 years’ experience in operations / customer service

Knowledge and skills required:

• Customer centricity
• Excellent communication skills
• Good command on excel
• Basic analytical skills

Career Opportunities

Position

Executive – Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurugram 90C

Key Responsibilities:

• He/she should have experience of email handling.
• Ensure adherence to documented processes, procedures and controls 
• Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to address the team issues and resolved
• Publish MIS
• WIP management
• Track daily activity.
• Maintain the DNPS score and accuracy. 

Measure of Success:

• Customer satisfaction scores
• Agent satisfaction scores
• TAT of Customer/Agent query resolution as per defined SLA
• 100% compliance to standards.

Desired qualifications and experience:

• Graduate with 2 years’ experience in operations / customer service

Knowledge and skills required:

• Customer centricity
• Excellent communication skills
• Good command on excel
• Basic analytical skills