Manager - Policy Issuance

Job Description

Position

Manager – Policy Issuance

No. of Position

     1

Department

Operations- Policy Issuance

Function

Policy issuance

Reporting to

Chief Manager

Band

4

Location

Gurugram

Last Date of Submission

JOB SUMMARY

KEY RESPONSIBILITIES

Operations Management: Managing critical projects/ releases for onboarding assets like mPro, Dolphin & Ingenium.

• Responsible for creating BRD post understanding of requirements from stakeholders

• Ensuring error free system releases without any production outages.
• SPOC from PI for respective channel/partner/system and ensure representation in relevant CFTs/meetings
• Will need to work with internal stakeholders including IT, & Customer Engagement Team on alignment of respective releases.
• Writing Test cases for BRD raised, Test scenario & test cases.
• Monitor hyper care & close Production issues of all the requirements raised

Measures of Success

• No CRs on account of deficient BRs
• Adherence to BR submission, FS sign off , testing and launch timelines
• Timely monitoring and closure of defects

Key competencies/skills required

• Excellent Verbal & Written Communication Skills with ability to handle business partner
• Multi-tasking capabilities with Eye for Detail.
• Well versed with AMLI system Dolphin, Ingenium, M pro and Omnidocs

Desired qualification and experience

• Graduate / Post-Graduate in any discipline
• 3-5 years of relevant work experience in Operations