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Date: Apr 28, 2025
Location:
Gurugram, HR, IN
Company:
maxlifeins
Job Description
|
|
Position
|
Manager
|
Incumbent
|
Replacement
|
|
Department
|
Customer Retention Team
|
Function
|
|
|
Reporting to
|
Chief Manager
|
Band
|
4
|
|
Location
|
90 C
|
Team size (D/I)
|
Independent
|
|
JOB SUMMARY
Introduction: The job involves managing the channel and Bank partners for driving Persistency and Renewals
|
|
KEY RESPONSIBILITIES
-
- Strengthening channel/Bank partner relationship with regular engagement
- Engage regularly with partners to monitor and improve performance and tracking of key metrics.
- Ensuring Regular governance to discuss the KPI movements
- To be the one stop solution provider for channel and bank for renewal related queries
- Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
- Data Analysis
Key Competencies/Skills Required
A. Good verbal and written communication
- Knowledge of MLI process and systems
- Strong channel partner management skills
- Bent of resolving customer issues/concerns
|
Measures of Success
- Collections target achievement (Persistency & RI)
- Maintain & enhance all Input parameters
- Audit Management
- Ensure training coverage
- Monthly/Regular Governance
- Drive various campaigns and contest through consistent engagement and visibility
|
| |
|
|
|
|
|
Desired qualification and experience
- Graduate /Post Graduate
- Knowledge of Insurance and related processes
- Preferably 5-6 years of experience
|
Job Description
|
|
Position
|
Manager
|
Incumbent
|
Replacement
|
|
Department
|
Customer Retention Team
|
Function
|
|
|
Reporting to
|
Chief Manager
|
Band
|
4
|
|
Location
|
90 C
|
Team size (D/I)
|
Independent
|
|
JOB SUMMARY
Introduction: The job involves managing the channel and Bank partners for driving Persistency and Renewals
|
|
KEY RESPONSIBILITIES
-
- Strengthening channel/Bank partner relationship with regular engagement
- Engage regularly with partners to monitor and improve performance and tracking of key metrics.
- Ensuring Regular governance to discuss the KPI movements
- To be the one stop solution provider for channel and bank for renewal related queries
- Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
- Data Analysis
Key Competencies/Skills Required
A. Good verbal and written communication
- Knowledge of MLI process and systems
- Strong channel partner management skills
- Bent of resolving customer issues/concerns
|
Measures of Success
- Collections target achievement (Persistency & RI)
- Maintain & enhance all Input parameters
- Audit Management
- Ensure training coverage
- Monthly/Regular Governance
- Drive various campaigns and contest through consistent engagement and visibility
|
| |
|
|
|
|
|
Desired qualification and experience
- Graduate /Post Graduate
- Knowledge of Insurance and related processes
- Preferably 5-6 years of experience
|
