Product Manager

Product Manager

Job Overview:

Axis Max Life Insurance is seeking a strategic and dynamic Product Manager to join our growing E-commerce Product Team. This role will be responsible for driving the development and management of innovative digital products and ensuring successful product releases on our e-commerce platforms. As a Product Manager, you will play a key role in shaping the digital experience, optimizing product features, and leading product releases while working cross-functionally with technology, design, marketing, and operations teams.

Key Responsibilities:

• Product Development & Strategy:
• Lead the development and enhancement of Axis Max Life Insurance’s digital products across e-commerce platforms, including websites and mobile apps.
• Define and execute the product roadmap in alignment with business goals, customer needs, and market trends.
• Collaborate with stakeholders to prioritize features and ensure that digital products meet customer expectations and deliver business value.
• Release Management:
• Own the end-to-end release management process, ensuring smooth and timely product releases, including managing release schedules, coordination with engineering and QA teams, and ensuring product readiness for launch.
• Oversee the successful rollout of new features and product updates, managing risks and ensuring minimal disruption to the user experience.
• Develop and manage detailed release plans, track progress, and communicate release status to all relevant teams.
• Ensure that all product releases are well-documented, tested, and meet regulatory and quality standards before going live.
• Customer-Centric Focus:
• Lead customer research, usability testing, and feedback collection to continuously improve the user experience and refine the product offering.
• Use data-driven insights, A/B testing, and customer feedback to identify opportunities for optimization and new feature development.
• Cross-functional Collaboration:
• Work closely with development, design, marketing, sales, and operations teams to deliver seamless product launches and updates.
• Collaborate with the UX/UI design team to ensure the product interface is intuitive and provides an outstanding customer experience.
• Ensure alignment of product goals across teams, and communicate effectively to stakeholders regarding product progress, challenges, and updates.
• Performance Analysis & Optimization:
• Monitor and analyze key product metrics such as user engagement, conversion rates, and customer satisfaction, using analytics tools to optimize performance.
• Provide actionable insights to improve the product, identify growth opportunities, and enhance the overall customer journey.
• Agile Project Management:
• Lead and participate in Agile ceremonies (sprints, stand-ups, retrospectives) to drive product development and ensure timely delivery of features.
• Maintain and prioritize the product backlog, ensuring that the most impactful features and enhancements are delivered on time.

Qualifications:

• Educational Background:
• Bachelor's degree in Business, Marketing, Engineering, Computer Science, or a related field. An MBA or equivalent advanced qualification is a plus.
• Experience:
• 3+ years of experience in product management, preferably in e-commerce, digital products, or consumer technology.
• Proven experience in release management, including managing product launches and ensuring seamless deployment.
• Experience in financial services, insurance, or a similar highly regulated industry is a plus.
• Skills:
• Strong understanding of e-commerce platforms, digital product management, and customer journey mapping.
• Excellent project management skills, with experience leading cross-functional teams to successfully launch products.
• Expertise in release management, including planning, scheduling, testing, and post-launch support.
• Proficiency in using product management and project management tools (e.g., Jira, Aha!, Confluence, Trello).
• Solid understanding of web and mobile analytics tools (e.g., Google Analytics, Mixpanel) to measure product performance.
• Strong written and verbal communication skills, with the ability to clearly convey technical concepts to non-technical stakeholders.
• Core Competencies:
• Customer-first mindset with a passion for delivering exceptional user experiences.
• Strong analytical skills with the ability to turn data insights into actionable product decisions.
• Ability to lead teams in an Agile environment, manage multiple priorities, and drive results.
• Excellent collaboration and interpersonal skills, able to work effectively with diverse teams and stakeholders.

Preferred Skills:

• Experience with A/B testing, conversion rate optimization (CRO), and other digital product optimization techniques.
• Familiarity with Agile/Scrum methodologies and tools such as Jira, Confluence, and other sprint management tools.
• Experience in the financial services or insurance industry is highly preferred.