The function of Quality Assurance, Process Assurance, and New Systems Management is crucial for maintaining high standards and operational efficiency. Quality Assurance ensures that all processes and systems meet regulatory / company requirements and industry standards through regular audits and inspections. Process Assurance focuses on optimizing business processes by identifying areas for improvement and implementing standardized procedures. New Systems Management oversees the implementation and integration of new technological systems, ensuring they align with business objectives and enhance overall performance. Together, these functions contribute to delivering reliable, efficient, and high-quality services to sales, fostering ease of sales, daily operations and satisfaction.
Job Summary
Oversee the implementation and integration of new technological systems to support business objectives and operations.
Managing the end-to-end lifecycle of new system projects, from planning to deployment.
Collaborating with stakeholders to gather requirements and define project scope.
Ensuring seamless integration of new systems with existing infrastructure.
Conducting rigorous testing and validation to ensure system reliability and performance.
Providing training and support to users of new systems.
This role is essential for ensuring that new technological systems are effectively integrated into the company's operations, enhancing overall performance and supporting business objectives.
Key Responsibilities
Oversee the implementation and integration of new technological systems to support business objectives and operations.
Manage the end-to-end lifecycle of new system projects, from planning to deployment, ensuring alignment with business goals.
Collaborate with stakeholders across various business units to gather requirements, define project scope, and ensure that new systems meet business needs.
Ensure seamless integration of new systems with existing business processes and infrastructure, minimizing disruption to operations.
Conduct rigorous testing and validation to ensure system reliability, performance, and alignment with business requirements.
Provide training and support to business users, ensuring they are equipped to effectively utilize new systems.
Monitor and evaluate the performance of new systems post-implementation, making adjustments as necessary to optimize business outcomes.
Facilitate communication between IT and business teams to ensure clear understanding and effective collaboration throughout the project lifecycle.
Manage quality checks to ensure that all systems and processes meet regulatory and company standards.
Write Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS) to clearly outline project requirements and objectives.
Draw wireframes and process flows with the support of technology teams to visualize system designs and workflows.
Coordinate with quality assurance teams to conduct thorough testing and validation of new systems, ensuring they meet business and technical specifications.
Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
Identify and mitigate risks associated with new system implementations, ensuring that potential issues are addressed proactively.
Stay updated with industry trends and best practices in system management and business analysis to continuously improve processes and systems.
Lead change management efforts to ensure smooth transitions and adoption of new systems by business users.
Provide ongoing support and troubleshooting for new systems, addressing any issues that arise and ensuring continuous improvement.
Key skills required
Project Management: Oversee system projects from planning to deployment.
Business Analysis: Gather requirements, define scope, and write BRD/FRS.
Technical Proficiency: Understand system integration, testing, and validation.
Quality Assurance: Conduct quality checks and ensure compliance.
Communication: Facilitate collaboration and provide user training.
Problem-Solving: Identify and address issues during implementation.
Change Management: Lead efforts for smooth system adoption.
Risk Management: Identify and mitigate implementation risks.
Industry Knowledge: Stay updated with trends and best practices.
Key Relationships Management (Internal /External)
External: Developers
Internal: Channel Head, Cross-functional teams (specially IT, Digital, Innovation and Quality teams)
Desired qualification and experience
Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. An advanced degree (MBA or equivalent) is preferred.
Experience:
Minimum of 5-7 years of experience in business analysis, systems management, or a related field.
At least 3-5 years of experience in life insurance or financial services industry preferred.
Proven track record of managing end-to-end system implementation projects, including planning, execution, and post-implementation support.
Technical Skills:
Proficiency in project management tools and methodologies preferred.
Strong understanding of system integration, testing, and validation processes.
Experience with business process modelling and wireframing tools.
Familiarity with regulatory requirements and industry standards in the life insurance sector.
