The key responsibility for incumbent would be to manage end-to-end issuance/fulfillment of new business which includes WIP management, central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. Would be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes.
KEY RESPONSIBILITIES
Relationship Management
Strengthening relationship with regular engagement with distribution heads
Engage regularly to monitor and improve performance.
Managing New business
Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
Regular Governance calls with HUBs teams.
Responsible for end-to-end WIP management
Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner
Data and Reporting
Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
Enabling and supporting distribution with various data sets, reports and dashboards
Working closely with internal departments on reports automation agenda
Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.
Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms
Ensure maintenance and updating of SOPs and 4 sheeter’s
Document and control changes in existing processes
Ensure all Service request are processed as per defined SLAs
Projects and continuous improvement and driving and participating in functional and cross functional areas
Conduct benchmarking internally and externally to establish best in class delivery/quality standards
Rolling out new guidelines for distribution adherence
Manage people
Develop team members to perform effectively and efficiently
Measures of Success
Monthly/Regular governance / engagements with Distribution leaders / Head
Publishing Monthly Issuance Dashboard /Scorecard
Driving Operational efficiencies with Distribution team
92%% M0 Issuance
94% M2 Issuance
FTR of 85%
Drive customer satisfaction through resolution of escalations and requests with TAT
# of projects completed - Complete 1 Green/Black belt project for the year
Talent retention, >10% attrition for G2M2abv
Accurate reconciliation of business data / reports
User friendly customization of analytical report.
Number of Initiatives deployed to bring in process improvements
Effective alignment across departments with minimal escalations
Desired qualification and experience
Graduate / Post Graduate in Management
Must have a minimum of 10+ years of experience,
5 years in relationship management and Banca operations management
Sound Knowledge of Bancassurance or Banking Operations Model & specifically operations processes
Good communication & analytical skills
Strong data skills and solution centric approach
Customer centric approach
Process documentation and systems approach
Computer skills in using databases and office management software including spreadsheets/presentation skills
