Responsible for managing Quality and Service Excellence for non- distribution / Distribution channels, based at home office and at PAN India branch offices. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma, Lean and Innovation
Execute high impact strategic, transformational projects using suitable six-sigma methodology for Non-Distribution/ Distribution Teams.
Mentor Lean Six Sigma BB/GB/ YB projects for improving process efficiency, revenue, cost save/avoidance.
Facilitating change & stakeholder management as part of transformational programs and improvement projects
Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
Work with project teams for representing the function/organization in various external/internal Quality Competitions like CII, RBNQA &ASQ
Conduct internal/external benchmarking and in-sighting for best practice identification and replication
Process Excellence (Business Process Management System- BPM)
Process identification, documentation and managing version controls
Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
Work with business training teams to design process level training and certification program and drive adoption in partnership with business
Creating Standard Operating Processes (SOP), FMEA and designing process flow diagrams along with stakeholders
Quality Culture and Capability Building
Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)
Reporting of Quality initiatives to Sr. management
Support in last mile deployment of all Quality initiatives at functional level
MEASURES OF SUCCESS
Six Sigma project closures
Business Impact / MOS achieved
Transformation assignment closure with CFTs
BPM task completion
Driving Q-DNA at functional level
Monthly governance and dash boarding
Training to be imparted.
(Basic Quality Tool, YB & GB)
KEY RELATIONSHIPS (Internal /External)
Internal: Business heads, Quality head,Cross functional teams, Quality team, Sellers
External: As applicable (End Customers, business partners)
KEY COMPETENCIES/SKILLS
Lean Six Sigma
Stakeholder Management
Project Management
Change Management
Analytical Thinking
Statistical Skills/Data Affinity
Strong Communication/Presentation Skills
Facilitation and interpersonal skills
DESIRED QUALIFICATION AND EXPERIENCE
Certified Black Belt experience is a must with knowledge of minitab tool.
Graduate with 7-8 years’ experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in non-distribution/ distribution functions.
Process improvement experience via Kaizens and other LEAN tools.
Experience in design thinking, RPA and methodologies other than DMAIC will be preferred.
Job Description
Position
Senior Manager – Quality & SE
Incumbent
Department
Quality
Function
Quality & SE
Reporting to
CVP – Quality & SE
Band
4A
Location
Gurgaon
Team size (D/I)
IC
JOB SUMMARY
Responsible for managing Quality and Service Excellence for non- distribution / Distribution channels, based at home office and at PAN India branch offices. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma, Lean and Innovation
Execute high impact strategic, transformational projects using suitable six-sigma methodology for Non-Distribution/ Distribution Teams.
Mentor Lean Six Sigma BB/GB/ YB projects for improving process efficiency, revenue, cost save/avoidance.
Facilitating change & stakeholder management as part of transformational programs and improvement projects
Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
Work with project teams for representing the function/organization in various external/internal Quality Competitions like CII, RBNQA &ASQ
Conduct internal/external benchmarking and in-sighting for best practice identification and replication
Process Excellence (Business Process Management System- BPM)
Process identification, documentation and managing version controls
Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
Work with business training teams to design process level training and certification program and drive adoption in partnership with business
Creating Standard Operating Processes (SOP), FMEA and designing process flow diagrams along with stakeholders
Quality Culture and Capability Building
Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)
Reporting of Quality initiatives to Sr. management
Support in last mile deployment of all Quality initiatives at functional level
MEASURES OF SUCCESS
Six Sigma project closures
Business Impact / MOS achieved
Transformation assignment closure with CFTs
BPM task completion
Driving Q-DNA at functional level
Monthly governance and dash boarding
Training to be imparted.
(Basic Quality Tool, YB & GB)
KEY RELATIONSHIPS (Internal /External)
Internal: Business heads, Quality head,Cross functional teams, Quality team, Sellers
External: As applicable (End Customers, business partners)
KEY COMPETENCIES/SKILLS
Lean Six Sigma
Stakeholder Management
Project Management
Change Management
Analytical Thinking
Statistical Skills/Data Affinity
Strong Communication/Presentation Skills
Facilitation and interpersonal skills
DESIRED QUALIFICATION AND EXPERIENCE
Certified Black Belt experience is a must with knowledge of minitab tool.
Graduate with 7-8 years’ experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in non-distribution/ distribution functions.
Process improvement experience via Kaizens and other LEAN tools.
Experience in design thinking, RPA and methodologies other than DMAIC will be preferred.
