Introduction: This function is a critical aspect of an organization’s overall operations, responsible for driving long-term growth, aligning business activities with organizational goals, and ensuring operational efficiency. This function focuses on formulating, executing, and monitoring business strategies that steer the company towards achieving its mission and objectives.
Job Summary
The Senior Manager – Quality and Process assurance is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with concerned stakeholders.
Key Responsibilities
Develop and Implement Quality Control Procedures: Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
Monitor and Analyze Processes: Regularly review and analyze operating processes to identify areas for improvement.
Conduct Audits and Inspections: Perform regular audits and inspections to ensure adherence to established quality standards.
Coordination with Departments: Work closely with various departments to address quality issues and implement effective solutions.
Prepare Quality Reports: Compile and present quality reports to management, highlighting key findings and recommendations.
Train Staff: Develop training materials and conduct training sessions on quality control processes and standards.
Customer Feedback: Review customer feedback and implement necessary changes to improve service quality.
Compliance: Ensure all processes comply with relevant regulations and standards.
Key skills required
Strong organizational and communication skills.
Proficiency in process writing, audit / process assurance and quality assessment.
Ability to analyse data and identify trends.
Detail-oriented with strong problem-solving skills.
Key Relationships Management (Internal /External)
External: Process writing vendors
Internal: Cross-functional teams
Desired qualification and experience
Education: Bachelor's degree (any stream), MBA or equivalent is preferred.
Experience: Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.
