Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.
"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."
Job Description
Position
Senior Manager- Governance
Function
Operations -
Department
Operations
Band
4B
Reporting to
Head –Governance
Team size (D/I)
D: 2
KEY RESPONSIBILITIES
Core responsibilities
Understanding the regulatory requirements regarding UW
Managing Governance related project and driving the closure
Publishing monthly Dashboards to the respective stakeholders
Highlighting the outages and sharing the data post careful assessment and validation with internal audit teams/underwriting team
Working in coordination with the underwriting production managers to improve the overall accuracy in decision making
Preparing and conducting monthly training/meetings updating activities under Governance framework
Assessment and evaluation in end to end closure of cases highlighted under Governance framework (Audit, Quality check etc)
Conduct trainings/case clinics /mentoring basis above observations and findings
Support in internal & external audit activities such as Internal Assurance audit , Legal and compliance ,IRDAI audit & statutory
Build strong risk management practices within Underwriting
Develop risk selection guidelines to protect MLI’s benefits and ensure effective mortality experience management.
People Management-
Coach and build in-house underwriting capability through a professional and engaged team.
Conduct performance reviews
Measures of Success-
Adherence to all regulatory and compliance guidelines
Timely closure of audit observations and outages shared under Governance framework
End to end closure on cases assessed under quality check
Sharing regular case studies and conducting trainings for improvising the quality check score
Monthly dashboards
Solution based action plans
Regular rhythm on touch base with underwriting productions managers
Successful collaboration with stakeholders
Closure of critical projects assigned and ensure closure
OTHER RESPONSIBILITIES:
Ensure acceptable audit & compliance ratings
Contribute to creating a happy workplace
Experience of handling team
Key Relationships -
Internal: Internal Audit , AI works team , Internal Assurance , UW , URMU and IT team
Key personal competencies required-
Logical thinking and strong people management skills .
Creativity with ability to come up with imaginative and innovative solutions to business needs.
Strong communication skills (both oral and written) with ability to express ideas clearly and persuasively.
Customer focus.
Ability to work together with all stakeholders.
Qualification and experience-
Essential-
Post Graduate preferably in Insurance, Medicine or Pharmacy
Good technical knowledge of Life and Health
At least 10-12 years of related experience; Experience in Risk management is a must.
Desired-
Experience in project handling
Six sigma certified
Should be well versed with MS office, Excellent business writing skills and good ability to make effective presentations.
