Develop and Implement Quality Control Procedures: Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
Monitor and Analyze Processes: Regularly review and analyze operating processes to identify areas for improvement.
Conduct Audits and Inspections: Perform regular audits and inspections to ensure adherence to established quality standards.
Coordination with Departments: Work closely with various departments to address quality issues and implement effective solutions.
Prepare Quality Reports: Compile and present quality reports to management, highlighting key findings and recommendations.
Train Staff: Develop training materials and conduct training sessions on quality control processes and standards.
Customer Feedback: Review customer feedback and implement necessary changes to improve service quality.
Compliance: Ensure all processes comply with relevant regulations and standards.
Key skills required
Strong organizational and communication skills.
Proficiency in process writing, audit / process assurance and quality assessment.
Ability to analyse data and identify trends.
Detail-oriented with strong problem-solving skills.
