Job Description of Sales Desk Associate

Position

Team Leader - Sales Desk

Incumbent

New Position

Department

Agency

Function

Agency Support

Reporting to

Sales Desk Head

Band

4A

Location

Gurugram Digital Centre

Team size (D/I)

Nil

JOB SUMMARY: Lead the mapped team of Sales Desk Managers and ensure their training and development needs are proactively identified and met on time. The TL will be responsible to ensure all team members meet their Input and Output goals. He will be the ‘go-to’ person for all cross functional teams for collaboration and close looping the task at hand or queries and support.

The TL will be responsible for weekly governance of the team. He/she should provide enough guidance to ensure the business objective is delivered. RM and ZVP level co-ordination and satisfaction is another core area expected from the TL.

The TL will be responsible to support the Head-Sales Desk by effectively driving larger organizational agenda like In-sighting activity, Survey and other activities as communicated time to time.

KEY RESPONSIBILITIES:

• Lead the mapped team of Sales Desk Managers effectively
• Control attrition below allowed limit
• Analyze the performance trend and decide on key focus area for the period.
• Ensure all team members meet their Input and Output goals.
• Ensure team resolves field queries on time. Extend support for escalating the issue if required
• Collaborate with RM and ZVP for better customer satisfaction
• Support the Head-Sales Desk by effectively driving larger organizational agenda like In-sighting activity, Survey and other drives as communicated time to time
• Role model by delivering outstanding result in self-mapped pool of advisors

Key differentiator: Right attitude

- Passion to make a difference.

- Passion to be the trailblazer.

- Be enthused to earn high incentives and grow.

Measures of Success:

- Increase activation in the given agent segment

- Achieve the Goal Sheet provided at the start of the year

- Satisfactory & timely resolution of query received by team.

Key competencies/skills required

• People skill
• Proficient in Word, Excel, PowerPoint etc.
• Ability to analyze and identify Key focus areas
• Good communication skills (Oral, Written). English and Hindi
• Excellent listening skills
• Coachable/aptitude for learning

Desired qualification and experience: Bachelor's degree or equivalent with Minimum 4 years relevant experience

Job Description of Sales Desk Associate

Position

Team Leader - Sales Desk

Incumbent

New Position

Department

Agency

Function

Agency Support

Reporting to

Sales Desk Head

Band

4A

Location

Gurugram Digital Centre

Team size (D/I)

Nil

JOB SUMMARY: Lead the mapped team of Sales Desk Managers and ensure their training and development needs are proactively identified and met on time. The TL will be responsible to ensure all team members meet their Input and Output goals. He will be the ‘go-to’ person for all cross functional teams for collaboration and close looping the task at hand or queries and support.

The TL will be responsible for weekly governance of the team. He/she should provide enough guidance to ensure the business objective is delivered. RM and ZVP level co-ordination and satisfaction is another core area expected from the TL.

The TL will be responsible to support the Head-Sales Desk by effectively driving larger organizational agenda like In-sighting activity, Survey and other activities as communicated time to time.

KEY RESPONSIBILITIES:

• Lead the mapped team of Sales Desk Managers effectively
• Control attrition below allowed limit
• Analyze the performance trend and decide on key focus area for the period.
• Ensure all team members meet their Input and Output goals.
• Ensure team resolves field queries on time. Extend support for escalating the issue if required
• Collaborate with RM and ZVP for better customer satisfaction
• Support the Head-Sales Desk by effectively driving larger organizational agenda like In-sighting activity, Survey and other drives as communicated time to time
• Role model by delivering outstanding result in self-mapped pool of advisors

Key differentiator: Right attitude

- Passion to make a difference.

- Passion to be the trailblazer.

- Be enthused to earn high incentives and grow.

Measures of Success:

- Increase activation in the given agent segment

- Achieve the Goal Sheet provided at the start of the year

- Satisfactory & timely resolution of query received by team.

Key competencies/skills required

• People skill
• Proficient in Word, Excel, PowerPoint etc.
• Ability to analyze and identify Key focus areas
• Good communication skills (Oral, Written). English and Hindi
• Excellent listening skills
• Coachable/aptitude for learning

Desired qualification and experience: Bachelor's degree or equivalent with Minimum 4 years relevant experience