Branch Manager

JOB SUMMARY:

• Responsible for

• • Revenue targets of the unit
  • Productivity of the unit
  • Recruit, coach and develop ADM and Agent Advisors
  • Adherence to Customer service standards

KEY RESPONSIBILITIES:

• Meet unit targets

• • • Achieve revenue targets
    • Ensure implementation of WOW
    • Supervise the activity plan of Sales
    • Managers & Agents to ensure that these are fulfilled as per the desired standards
    • Ensure that all Sales Managers and Agents under supervision perform as per the company’s rules and regulations

• Track productivity measures as for the unit:

• • • AFYP
    • Case rate
    • Annual mode business
    • Persistency
    • Paid cases per agent
    • YTD appointments
    • SM appointments
    • Pro active agent retention
    • Annual FYC standards

• Execute plans for growth of the agency

• Identify, interview and select new ADMs from natural market and by networking
• Ensure adherence to laid down sales and service standards for ADMs
• Conduct weekly performance review and planning (PRP) for ADMs
• Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis
• Build leadership pipeline of future ADMs & APs from the unit.

OTHER RESPONSIBILITIES:

• • HO co-ordination
  • Sales promotion activities
  • Assist in overall running of the S.O

MEASURES OF SUCCESS:

• GPA
• WFYP
• Case Rate
• Recruitment
• Retention
• Persistency
• Active Retention
• Number of promotions

MINIMUM EDUCATION:

• Graduate

            MINIMUM/SPECIFIC EXPERIENCE: 

• Graduation is must
• Minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. 
• A graduate should have a minimum of 7-8 years of experience in the above domain.   
• Should have local market exposure and experience in process driven, quality sales organizations

JOB SUMMARY:

• Responsible for

• • Revenue targets of the unit
  • Productivity of the unit
  • Recruit, coach and develop ADM and Agent Advisors
  • Adherence to Customer service standards

KEY RESPONSIBILITIES:

• Meet unit targets

• • • Achieve revenue targets
    • Ensure implementation of WOW
    • Supervise the activity plan of Sales
    • Managers & Agents to ensure that these are fulfilled as per the desired standards
    • Ensure that all Sales Managers and Agents under supervision perform as per the company’s rules and regulations

• Track productivity measures as for the unit:

• • • AFYP
    • Case rate
    • Annual mode business
    • Persistency
    • Paid cases per agent
    • YTD appointments
    • SM appointments
    • Pro active agent retention
    • Annual FYC standards

• Execute plans for growth of the agency

• Identify, interview and select new ADMs from natural market and by networking
• Ensure adherence to laid down sales and service standards for ADMs
• Conduct weekly performance review and planning (PRP) for ADMs
• Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis
• Build leadership pipeline of future ADMs & APs from the unit.

OTHER RESPONSIBILITIES:

• • HO co-ordination
  • Sales promotion activities
  • Assist in overall running of the S.O

MEASURES OF SUCCESS:

• GPA
• WFYP
• Case Rate
• Recruitment
• Retention
• Persistency
• Active Retention
• Number of promotions

MINIMUM EDUCATION:

• Graduate

            MINIMUM/SPECIFIC EXPERIENCE: 

• Graduation is must
• Minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. 
• A graduate should have a minimum of 7-8 years of experience in the above domain.   
• Should have local market exposure and experience in process driven, quality sales organizations