Manager - DSF Training

Job Description

Position    Manager – Training     No. Of Position    TBC
Department    Training     Function    Training 
Reporting to    Regional Head – Training     Band    4a / 4b

KEY RESPONSIBILITIES:

Conduct training modules for Agent Advisors and ADMs
•    Conducting induction and on-boarding training programs 
•    Training on selling skills 
•    Training on all MLI Insurance products and processes
•    Training on all MLI Digital tools and Assets
•    All other training programs as outlined in the Agent and ADM learning journey 
•    Conducting GID’s and IID’s
•    Conducting PRP and FOD as and when required

Conducting training in blended delivery format 
•    Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings 
•    Developing facilitation skills and virtual delivery 
skills to ensure seamless training delivery across all sessions 

Administrative 
•    Manager-trainer to drive adoption of the digital learning platform across all roles 
•    Responsible for driving digital assessments amongst Agents and ADMs
•    Responsible for driving self-learning among Agents and ADMs 
•    Responsible for calendarizing and effectively planning all training sessions with the OH / OHs 
•    Responsible for delivering all training adhering to the training calendar designed 
•    Responsible for driving business performance of all learners 
•    Responsible to drive attendance to all training sessions 
•    Responsible to capture attendance in TMS/ELM within the stipulated time defined 
•    Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office 
•    Responsible to plan travel for training sessions in various locations as required 

Look after training logistics
•    Schedule training sessions
•    Ensure wider participation of agents in programs
•    Ensure set-up of SMART Classroom is in place before commencing a session 

Monitor progress of agents on a continuous basis
•    Seek regular feedback from agents, Sales Managers, Partner and Managing Partner 
•    Ensure that agents follow moral and ethical standards when dealing with clients
•    Monitor Agent development

Update training material
•    Review present training material
•    Scan environment 
•    Incorporate feedback from Agents, Customers, SMs, Ps, MPs 
Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents    
MEASURE OF SUCCESS:

    Participant feedback
    Number of days of training
    Customer survey rating
    Pass percentage of agents
    Digital adoption / adoption of digital learning platform 
    Pass percentage of Agents in IRDA exams
    Attendance of Agents and employees in training sessions
    Activating agents month-on-month against the target 
    Compliance on IRDA requirements
    Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
    Reduction in training cost
    Awareness level of agents on competition   

DESIRED QUALIFICATIONS AND EXPERIENCE

a.   Graduate in any discipline
b.  At least  2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES

Competency     Level
Result Orientation    5
Working With & Through Others    4
Innovation    5
Customer Centricity    4
Technical Expertise     4
Business Acumen    4
Impact & Influence    4
Communication    4
Role Modelling Core Values    4
Strategic Planning & Execution    4

•    Learning ability
•    Logical thinking
•    Must be able to motivate agents 
•    Should be self motivated, self starter

Job Description

Position    Manager – Training     No. Of Position    TBC
Department    Training     Function    Training 
Reporting to    Regional Head – Training     Band    4a / 4b

KEY RESPONSIBILITIES:

Conduct training modules for Agent Advisors and ADMs
•    Conducting induction and on-boarding training programs 
•    Training on selling skills 
•    Training on all MLI Insurance products and processes
•    Training on all MLI Digital tools and Assets
•    All other training programs as outlined in the Agent and ADM learning journey 
•    Conducting GID’s and IID’s
•    Conducting PRP and FOD as and when required

Conducting training in blended delivery format 
•    Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings 
•    Developing facilitation skills and virtual delivery 
skills to ensure seamless training delivery across all sessions 

Administrative 
•    Manager-trainer to drive adoption of the digital learning platform across all roles 
•    Responsible for driving digital assessments amongst Agents and ADMs
•    Responsible for driving self-learning among Agents and ADMs 
•    Responsible for calendarizing and effectively planning all training sessions with the OH / OHs 
•    Responsible for delivering all training adhering to the training calendar designed 
•    Responsible for driving business performance of all learners 
•    Responsible to drive attendance to all training sessions 
•    Responsible to capture attendance in TMS/ELM within the stipulated time defined 
•    Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office 
•    Responsible to plan travel for training sessions in various locations as required 

Look after training logistics
•    Schedule training sessions
•    Ensure wider participation of agents in programs
•    Ensure set-up of SMART Classroom is in place before commencing a session 

Monitor progress of agents on a continuous basis
•    Seek regular feedback from agents, Sales Managers, Partner and Managing Partner 
•    Ensure that agents follow moral and ethical standards when dealing with clients
•    Monitor Agent development

Update training material
•    Review present training material
•    Scan environment 
•    Incorporate feedback from Agents, Customers, SMs, Ps, MPs 
Ensure that the agents get updated and continuous information on MLI products
Facilitate self- development of agents    
MEASURE OF SUCCESS:

    Participant feedback
    Number of days of training
    Customer survey rating
    Pass percentage of agents
    Digital adoption / adoption of digital learning platform 
    Pass percentage of Agents in IRDA exams
    Attendance of Agents and employees in training sessions
    Activating agents month-on-month against the target 
    Compliance on IRDA requirements
    Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
    Reduction in training cost
    Awareness level of agents on competition   

DESIRED QUALIFICATIONS AND EXPERIENCE

a.   Graduate in any discipline
b.  At least  2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES

Competency     Level
Result Orientation    5
Working With & Through Others    4
Innovation    5
Customer Centricity    4
Technical Expertise     4
Business Acumen    4
Impact & Influence    4
Communication    4
Role Modelling Core Values    4
Strategic Planning & Execution    4

•    Learning ability
•    Logical thinking
•    Must be able to motivate agents 
•    Should be self motivated, self starter