Manager - Training

Date: Mar 23, 2024

Location: Kolkata, WB, IN

Company: maxlifeins


About Max Life Insurance:


Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.


As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.


For more information, please visit the Company's website at


We Stand for:



A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.


A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.

"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."




Job Description


Manager – Training




Learning & Development

Reporting to

Chief Manager/AVP - Training


Responsible for cascading training programs across the Zone, addressing requirements specific to zone and at overall MaxLife.



Job Summary:


Responsible for planning, coordinating, and conducting Induction for Operations Team, Monthly Calendarization and execution of training delivery, Management Development programs for middle management roles.


Accountabilities & Activities:


The Training manager –  will have complete ownership of the cascading & delivery process in the Region & his/her role will encompass the following:


  • Conducting Induction and continuous development Programs for Front Line Operations team.
  • Deliver specialized training interventions.
  • Comprehension of business challenges.
  • Track trainee’s progress on key deliverables.
  • Conduct periodic knowledge checks through online assessments.
  • Visit offices for insights and identify trainee’s development needs.
  • Strategize and share an action plan for their development.
  • Publish trainees progress reports to stakeholders.
  • Analyse and maintain track of self- performance on key vectors.
  • Track trainee’s progress on attending self-learning modules and office skill builders.




  1. 4-6 years’ experience, with 2-4 years in Training delivery especially NBFC.
  2. MBA /Post Graduate
  3. Experience in Sales/Operations is desirable.
  4. Industry – NBFC, Banking and FMCG
  5. Should be currently in a Training delivery role.




Platform & Presentation Skills

  • Proven communication skills
  • Strong presentation/platform skills
  • Empathy & pleasing personality
  • Team work & self-motivated to learn


Other Personal Characteristics

  • High degree of integrity
  • Excellent interpersonal skills.
  • Strong creative and conceptual capabilities
  • Strong business orientation
  • Thorough, with a keen eye for detail.
  • Results, people and service oriented but assertive and persuasive.
  • High energy level.