Ownership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc.
Administrative:
Planning, scheduling, and executing all regular training programs for agents and employees
Proactive planning for any special training programs, interventions and management development programs.
Coordinating with the General Offices’ and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers - Training
Ensuring time and duration adherence; internal and regulatory compliances
Involvement in the joint virtual TCPM sessions conducted by the shared MLD for a cluster
Assisting the OHs and Shared MLDs to calendarize all training sessions and coordinate batch start dates between offices in a cluster
Assisting OHs and Shared MLDs to drive business performance, attendance and digital adoption in the Region
Team development:
Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
Retention of the Managers - Training. Proactively managing talent pool.
Development of the Training Managers facilitation skills and virtual delivery skills
Development of Managers – Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills
Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
Traction of the KRAs, Incentives and R&R for the L&D Managers
Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.
Quality Assurance:
Ensuring adherence to curricula, contents and sessions plan by the trainers.
While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
Ensuring that each program achieves the business objectives it was targeting to achieve.
Assisting the home office team in training needs identification of various constituents of agency.
Assisting the home office team in carrying out the measurement of training effectiveness.
Review with the audit team the efficacy of training in SMART Classrooms
Master Trainer:
Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiatives
MEASURE OF SUCCESS:
Achieving 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, targets for the region
Ensuring adherence to the training process for new agent launch and existing agents productivity
Standardized training schedule & delivery for the region
Retention and development of Managers L&D.
Alignment of training with region business objectives
Compliance
DESIRED QUALIFICATIONS AND EXPERIENCE
Graduate in any discipline
At least 5 - 6 years in sales and 4 - 5 years in conducting sales training
At least 12 months experience as Sales Development Manager.
Competence in knowledge about products, processes etc. and training skills
KNOWLEDGE / SKILLS / ABILITIES
Learning ability
Logical thinking
Must be able to influence & motivate peers, supervisors & subordinates
Should be self-motivated, self-starter
KEY RESPONSIBILITIES:
Business Support
Ownership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc.
Administrative:
Planning, scheduling, and executing all regular training programs for agents and employees
Proactive planning for any special training programs, interventions and management development programs.
Coordinating with the General Offices’ and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers - Training
Ensuring time and duration adherence; internal and regulatory compliances
Involvement in the joint virtual TCPM sessions conducted by the shared MLD for a cluster
Assisting the OHs and Shared MLDs to calendarize all training sessions and coordinate batch start dates between offices in a cluster
Assisting OHs and Shared MLDs to drive business performance, attendance and digital adoption in the Region
Team development:
Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
Retention of the Managers - Training. Proactively managing talent pool.
Development of the Training Managers facilitation skills and virtual delivery skills
Development of Managers – Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills
Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
Traction of the KRAs, Incentives and R&R for the L&D Managers
Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.
Quality Assurance:
Ensuring adherence to curricula, contents and sessions plan by the trainers.
While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
Ensuring that each program achieves the business objectives it was targeting to achieve.
Assisting the home office team in training needs identification of various constituents of agency.
Assisting the home office team in carrying out the measurement of training effectiveness.
Review with the audit team the efficacy of training in SMART Classrooms
Master Trainer:
Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiatives
MEASURE OF SUCCESS:
Achieving 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, targets for the region
Ensuring adherence to the training process for new agent launch and existing agents productivity
Standardized training schedule & delivery for the region
Retention and development of Managers L&D.
Alignment of training with region business objectives
Compliance
DESIRED QUALIFICATIONS AND EXPERIENCE
Graduate in any discipline
At least 5 - 6 years in sales and 4 - 5 years in conducting sales training
At least 12 months experience as Sales Development Manager.
Competence in knowledge about products, processes etc. and training skills
KNOWLEDGE / SKILLS / ABILITIES
Learning ability
Logical thinking
Must be able to influence & motivate peers, supervisors & subordinates
