Executive - Customer Engagement

Date: Apr 22, 2024

Location: Secunderabad, TG, IN

Company: maxlifeins

Career Opportunities

 Job Code: IJP-Executive Customer Engagement                                  Date of Posting: 22-Apr-2024

Position

 

Executive – Customer Engagement

No. of Positions

1

Department

 

Customer Engagement

Function

Customer Engagement

Reporting to

 

Sr. Manager - Customer Engagement

Band

5

Location

 

Hyderabad GO3

 

Key Responsibilities: 

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

 

Measure of Success: 

  • Service to Delight- 3Days
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be < 10 days
  • Surrender Requests <1%
  • 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2 

 Desired qualifications and experience:

  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required

 

 

 

Knowledge and skills required: 

  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good

 

 

Career Opportunities

 Job Code: IJP-Executive Customer Engagement                                  Date of Posting: 22-Apr-2024

Position

 

Executive – Customer Engagement

No. of Positions

1

Department

 

Customer Engagement

Function

Customer Engagement

Reporting to

 

Sr. Manager - Customer Engagement

Band

5

Location

 

Hyderabad GO3

 

Key Responsibilities: 

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

 

Measure of Success: 

  • Service to Delight- 3Days
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be < 10 days
  • Surrender Requests <1%
  • 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2 

 Desired qualifications and experience:

  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required

 

 

 

Knowledge and skills required: 

  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good