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Executive - Operations

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Date: Apr 12, 2024

Location: Secunderabad, TG, IN

Company: maxlifeins

Career Opportunities
Job Code: IJP/Executive – Ops Executive
Position	Executive	No. Of Positions	1
Department	Operations	Function	Operations –IM/IMF
Reporting to		Band	5
Location	Hyderabad Go3	Last date of submission
Key Responsibilities: Processing of New Business Queries Discrepancy Management – FOP’s WIP Management Handling Field Ops Queries & Complaints Processing of cheques / cash / credit card Poll Coll and General Suspense Clearance Business Leakage Management Adherence of AML/Compliance Processing of customer request – POS Drive FTR – Discrepancy Management Persistency -13th and 25th Month Customer Retention and Revenue		Measure of Success: Applied to Paid ratio > 95% Drive FTR and Reduction in discrepancy rate < 3% Resolution of GO actionable with TAT >3 days 40-50 % GO AXN movement on daily basis Reduction of Business Leakage <10% Adhere to the laid down process and guidelines Timely processing of docs within zero days of receipt Zero Day closure of Money pending cases IM/IMF/Distribution team Query handling and enablement of Partner on UW guidelines Drive 13M Persistency Target >85% Drive 25 Month Persistency Target >89% FLC & E2R Retention>60%,
Desired qualifications and experience: Must have a minimum of 2-3 years’ experience of which at least 2 yrs. in customer service / operations / Finance ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required: Ability to work in a fast paced environment Strong people skills Good co-ordination skills Data management on Excel should be good Accounting Knowledge Customer Centric

Career Opportunities
Job Code: IJP/Executive – Ops Executive
Position	Executive	No. Of Positions	1
Department	Operations	Function	Operations –IM/IMF
Reporting to		Band	5
Location	Hyderabad Go3	Last date of submission
Key Responsibilities: Processing of New Business Queries Discrepancy Management – FOP’s WIP Management Handling Field Ops Queries & Complaints Processing of cheques / cash / credit card Poll Coll and General Suspense Clearance Business Leakage Management Adherence of AML/Compliance Processing of customer request – POS Drive FTR – Discrepancy Management Persistency -13th and 25th Month Customer Retention and Revenue		Measure of Success: Applied to Paid ratio > 95% Drive FTR and Reduction in discrepancy rate < 3% Resolution of GO actionable with TAT >3 days 40-50 % GO AXN movement on daily basis Reduction of Business Leakage <10% Adhere to the laid down process and guidelines Timely processing of docs within zero days of receipt Zero Day closure of Money pending cases IM/IMF/Distribution team Query handling and enablement of Partner on UW guidelines Drive 13M Persistency Target >85% Drive 25 Month Persistency Target >89% FLC & E2R Retention>60%,
Desired qualifications and experience: Must have a minimum of 2-3 years’ experience of which at least 2 yrs. in customer service / operations / Finance ELIGIBILITY Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required: Ability to work in a fast paced environment Strong people skills Good co-ordination skills Data management on Excel should be good Accounting Knowledge Customer Centric

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