Assistant Manager

JOB DESCRIPTION Job Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon KEY RESPONSIBILITIES: · Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance · Handling Centralized welcome calling Process. · Reduction in Discrepancy ratio. · WIP Management - GO actionable TAT, issuance TAT. · Vendor Bill Management · Manage Dashboards & Governance for field ops · Field operation & HO coordination for field operation fulfillment support. · Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: · Paid to Applied Business ≥92% · Ensure 100% welcoming calling on applied new business on time · Minimize channel discrepancy ratio

JOB DESCRIPTION Job Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon KEY RESPONSIBILITIES: · Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance · Handling Centralized welcome calling Process. · Reduction in Discrepancy ratio. · WIP Management - GO actionable TAT, issuance TAT. · Vendor Bill Management · Manage Dashboards & Governance for field ops · Field operation & HO coordination for field operation fulfillment support. · Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: · Paid to Applied Business ≥92% · Ensure 100% welcoming calling on applied new business on time · Minimize channel discrepancy ratio