Assistant Manager - Customer Engagement (Agency)

Date: Jul 8, 2025

Location: Warrangal, TG, IN

Company: maxlifeins

Career Opportunities

 Job Code: IJP-Assistant Manager - Customer Engagement                                     

Position

 

Assistant Manager – Customer Engagement

No. of Positions

1

Department

 

Operations

Function

Operations - Agency

Reporting to

 

Manager/Chief Manager - Customer Engagement

Band

5

Location

 

Warangal

Last date of submission

 

Key Responsibilities: 

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

 

Measure of Success: 

  • Service to Delight- 3Days
  • I2D – 100% accuracy
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be < 10 days
  • Surrender Requests <1%
  • 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2 

 Desired qualifications and experience:

  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required

 

 

 

Knowledge and skills required: 

  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good

 

 

 

About Max Life Insurance:

 

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

 

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

 

For more information, please visit the Company's website at www.maxlifeinsurance.com

 

We Stand for:

 

Caring

A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.

Collaboration

A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create “win-win” partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.


"Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

 

 

 

 

Career Opportunities

 Job Code: IJP-Assistant Manager - Customer Engagement                                     

Position

 

Assistant Manager – Customer Engagement

No. of Positions

1

Department

 

Operations

Function

Operations - Agency

Reporting to

 

Manager/Chief Manager - Customer Engagement

Band

5

Location

 

Warangal

Last date of submission

 

Key Responsibilities: 

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

 

Measure of Success: 

  • Service to Delight- 3Days
  • I2D – 100% accuracy
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be < 10 days
  • Surrender Requests <1%
  • 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2 

 Desired qualifications and experience:

  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required

 

 

 

Knowledge and skills required: 

  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good